US BANK, Dave Liker, Jason Cool, Kathy Dahl - US Bank stold my money and closed my accounts without cause and charged 35% intersted on a credit card Minneapolis Minnesota

what transactions happened in your account that the investigators felt involved some type of fraud? Did you deposit a check or money order that you received for taxes on a lottery you won? More details could help us explain what happened and why.

GoodGuy.....lose the drama and perhaps your report would sound a little more believable.

I seriously doubt that they closed all your accounts without reason and or without telling you.

What is with you people? Can you honestly not admit when the bank is wrong? The person must be lying because the bank is clearly at fault? Wow.

State banks and national banks are regulated. In your state is some regulatory agency that can refer you to the national agency if you are not dealing with a state chartered bank. Get that name and address, then write a coherent letter.

Post the results of that.

What is "Minnesota stupid"?

please go get your eyeglass prescription checked and then enroll in an English as my second language course. Seriously, exactly where in my post or in Resty's post does it say anything about fault on either side? Here's a clue for you...it doesn't. I ask for more information to try to help understand what happened and Resty suggested cutting out the drama because a bank will not close the account for no reason. The bank will tell you excessive overdrafts, excessive pre-authorized transactions, unable to verify information, suspicion of fraud, etc. Or are you just here to claim that everyone posting is indeed a vicitm and that the posters never do anything wrong?

"please go get your eyeglass prescription checked and then enroll in an English as my second language course.
Seriously, exactly where in my post or in Resty's post does it say anything about fault on either side?"

Please use proper puncuation before criticizing peoples' English (capitalization). Where does his post find fault? How about this: "I seriously doubt that they closed all your accounts without reason and or without telling you." Doesn't that imply the poster is lying?

"I ask for more information to try to help understand what happened and Resty suggested cutting out the drama because a bank will not close the account for no reason."

He suggested that the bank couldn't have closed the bank for no reason and now, so did you. That's naive. The bank does screw up. I find no reason why this person would withhold information.

"Or are you just here to claim that everyone posting is indeed a vicitm and that the posters never do anything wrong?"

Not at all. The bank is at fault in a small percentage of cases, but I have to give this customer the benefit of the doubt and assume they are telling the truth. That being said, the bank is clearly at fault.

Don't believe me? Read the WSJ, June 1st, section C1. This will give you an idea of the scum this bank is.

Indeed....I was shellshocked at the time......then very angry for several days. This was a de facto fraud investigation, though they never accused me of any crime, in fact I was treated like a criminal.

My opinion is they were alarmed by several check card disputes I filed against paypal.......as we all know, ebay (efraud) has rampant fraud, and paypal resolutions are akin to the lottery. Rather than tolerate the fraud (misrepresentation of goods) I simple file a chargeback. All legal, goods always returned and perfectly within the terms and conditions of visa.

They found no fault with me, but detested that I demanded my money back (they took over $2500 from me and reversed legitimate chargebacks that had been sustained).

All of these morons I listed, including the so called Senior VP Dave Liker were rude, unhelpful, unempathetic and incredibly incompetent. In fact, the staff in the chargeback division in Fargo were derelict to the point I had to manage their desks......they constantly made mistakes.

When I googled a few terms like "us bank sucks" I was surprised to see there are hundreds of threads of pissed off customers. It reminds me of the good old bad days of AT&T cellular..........possibly the worst customer service on the planet, next to ebay and usbank.

Anyone out there know US Bank will charge 35% on a credit card? No? Well.....no one at that rip-off bank knows this either.......I asked dozens of staffers.......none of them knew that rate existed. (This was my son's card they sold him on college campus).

Why didn't this bank get caught up in the mortgage melt down? Easy.....they make their living off of late fees, penalties and other abusive practices. They put a 50ft wall between retail and corporate.....and no one can contact minneaoplis....for any reason.

This bank makes Tony Soprano look like an alter boy.

This bank reports to the Comptroller of the Currency.......they give you a nice little case number for your complaint, but it is a joke.

FYI
You can sue US Bank in small claims.....and I am doing just that tomorrow. You simply name the branch manager and serve. There is no registered person of process on these banks......so any officer can be served.

While the local staff tried faithfully to help me.....they were all told to shut up and refer all calls to Jason Cool. Several of these people actually looked scared.........none of them had seen this before.

Ever see "Trading Places".........in can happen just that fast. Your funds can be frozen and your accounts closed......FOR NO REASON. THE BANK RESERVES THIS RIGHT.......IT'S IN THEIR BOOKLET.

I suggest anyone reading this think twice if you believe the bank has your bank......they can and will drop you like a red headed step child.

No drama! I will try.....but lets review a few facts.......MN is the state that elected a pro wrestler to be governor?? And now they are fraudulently trying to put not so funny guy Al Franken in the senate?? I think you get my point.

No drama! I will try.....but lets review a few facts.......MN is the state that elected a pro wrestler to be governor?? And now they are fraudulently trying to put not so funny guy Al Franken in the senate?? I think you get my point

***You refer to this as "Minnesota Stupid"? That is comical coming from someone in California (my home state BTW) who has a bad actor for a Governor. So I take it actors are okay, but comedians and wrestlers are not? Glad you cleared that up for us.

I agree with most of the others--banks do not just close accounts for the fun of it and do not single people out to punish them. They are not looking for negative attention and possible loss of business from those who believe those stories, and they do not want to spend a lot of time in court. If they closed your account, I am sure they had a valid reason.

As for the 35% interest on the credit card--why did your son sign up for that? Or why not cancel it? That is high, but could it be the default rate? I had cards from companies that I had been with for years--never late, never missed a payment and always paid extra but they merged and then raised my rate to 29% and that was their right. I exercised my right, closed the card and went elsewhere. How easy was that?

I'm a bit confused on what exactly the OP is writing about. In the Original Report they complained that they had a net of $2500 taken from their account. But also complained about the 35% interest rate on a credit card. Later on they quote a WSJ report, but is that report their case?

If it is it seems as if anything they have more of a case against E-Bay and the sellers than the bank. They did not inform us of the reason for the Charge-Backs, but it seems as if they do it quite often. Because to get to $2500 they are either High Ticket Items or against multiple sellers. Both of which could cause EBay to take a look at the Buyer as the problem. I am not saying this is or is not the case. Just that there is probably more to this part of the story than we are being told. The main thing is if they knew there was all of this fraud why did they keep buying on EBay and using PayPal?

I also hope that the OP posts the court information when they file suit "tommorow". That is if they can find a court open on Sunday's.

(Some text may be remove for space)
"This bank is a den of thieves. A investigator.....money was 'frozen'."
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The vast majority of the time that this occurs is because our (US Bank's) DDA Fraud department (or risk services) has found something strange going on in the accounts that poses a potential risk or loss for the bank, such as RDI's (Returned deposited items), check kiting, etc. In these situation the bank may put funds on hold or freeze the account as we close it in order to determine the amount of damages vs. actual funds in the account. TIP: A great place to check for the reasoning for why the account was closed if your unable to figure it out through other means is ChexSystems, if an account i forcibly closed a large portion of the time the reason is reported to them!
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"I eventually spoke with a Kathy Dahl (701-461-3291), ....Dahl was useless......totally incompetent, just like jason cool."
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Internal fraud departments for most companies do have a tendency to lack customer service skills because of lack of concern or lack of training, I do apologize. Though (while do not want to accuse) I would like to remind everyone get better service if your seemingly "happy" vs. "unhappy", if you catch my gist.
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"Next call was to Dave Liker (612-973-2060) .....I mean Minnesota stupid."
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I have never heard of Minnesota stupid, but interesting either way.
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"I eventually got less than $100 back from the $2600 I had in the bank. They went through four of my accounts and took all the money they could get.....only explanation was 'Because we can do it.'"
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This is what I was referencing above, is that there is high probability that in this situation there was something occurring on the account and funds were frozen while the bank determined the proper balance on the accounts, in some ways freezing the account was more helpful to you then placing a pledge on the funds in question because you would not have received any "returned item" or "overdraft fees" during the duration of the hold.
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Another thing to point out is that the bank does not have the right to just remove funds "because we can" or else our profits would be much higher (just kidding), but under some circumstances money may be removed from the accounts due to error correction or in this because the funds may not have ever been rightfully yours.
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"In addition, this scum bank charged my son 35% on his student visa that the bank gave him on the college campus. 35% Have you ever heard of a rate this high??"
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Working near one of our Financial Sales teams (under the 24 hour banking department) I reviewed the current interest rates on Student Visa's, and the highest going rate is 19.99% + Prime, but this does not include the delinquency rate (for being over limit or late). Another point is that your son ultimately responsible for his own finances and can choose to refuse to use the card, the annual fee on this card is $20 per year (but is waived if used at least one time per year) and in order to avoid the fee he may use the card one time per year and pay it back within the grace period to avoid finance charges.
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(In response to additional comments or updates)
To Chris: While I do understand that we may have mishandled the situation I have never come across one account at the bank that has been closed with no reason, there is always a reason, now while the rational behind it may be misguided or incorrect we are missing information here, such as information he may have on statements or notifications from the bank, though I will gladly admit the bank does make mistakes (as any business does), but at US Bank we are here to Serve You and if we do make a mistake we are committed to correcting that mistake! The main flaws that I can see here are the way the customer was treated sounds horrid! We would love to hear from the customer by visiting our website please follow the appropriate contacts to 24 Hour Customer service, and we do review our employees and customer comments do affect training, please let us know directly!
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To Author Update: The people in our Fargo, ND Fraud department are well trained people, but they do not handle account closures, our Fargo operations department handles only Visa related Fraud and Disputes and has no control over accounts holds or closures (outside of Visa Credit and Debit cards) and the banks DDA Fraud and Risk services is based out of St. Paul. "Chargebacks" or "disputes" rarely go through with PayPal, the bank can not just take funds from PayPal because the customer "is unhappy", we can only successfully do this with very valid reason, most particularly is failure to provide services. The problem with a dispute with PayPal is that their job is simply to move money from "A to Z", that is PayPal's only responsibility (outside of other varying terms and conditions) as long as PayPal can prove that they have done this successfully, as part of PayPal's system you also agree to dispute things with PayPal. This is quite simply why your claim was denied, you had authorized PayPal to move the money from the bank and they did just that, we can not reverse payment because we are dealing with PayPal not the end merchant.

Another point to be made is that many companies, especially large ones are commonly complained about, US Bank has millions of customers having a few hundred complaints isn't that many relativity, though we of course strive to have the best customer service in the industry we do sometimes have unhappy customers that we are unable to satisfy while still following what we consider to be reasonable policies.

That is correct! US Bank does not require our customers to agree to Mandatory Arbitration (thank goodness) and you can still take us to court if you feel that we are not adequately servicing your needs and that we have wronged you in some way, thanks for taking advantage of your rights! Aren't you glad you chose a bank that didn't require Arbitration?

Also you are very correct in pointing out that our "DPA" (Deposit account agreement) does indicate we can close an account for any or no reason, but this is not an uncommon practice and almost any business can refuse a customer for almost any reason, many of us at one point or another has seen a sign in a business that says "we may refuse service to anyone".

Rob with USB
"All of US Serving You!"

Let me see if I get this straight.

You claim that, "just for the heck of it", they initiated an investigation for no reason, stole all but $100 of your balance, and then closed down all of your accounts.

Hmmm.

I find this very difficult to believe. There's no reason for a business to randomly rob and then rid themselves of a customer. Come clean, man. What did you do?

I think there is a lot missing from this story. I have had fraud occur on my account and had an investigator assigned. From what was explained to me an investigator is assigned to some cases. If this is true then this person started the fraud case, not the bank. He is also stating they were fraud but that he returned stuff. When I filed my fraud case I had to sign a form indicating I hever authorized or participated in the transactions that occured on my card. In this case, if he signed that form when in fact he did authorize the charges but later had problems with them, this may be why the accounts were shut down. There is definately a difference between disputing a charge that occurs on your account do to a quality of a product versus stating a charge was fraud on the account.

US Bank closed my account too and what are the odds I live in Rocklin, CA too.

They "froze" it for 20 days and we have to wait till a check is mailed to us.  This is for our personal and business account. We moved money back and forth to pay ourselves and raised a "red flag" and so they don't want to do business with us.  Meanwhile they have thousands of dollars and because it's our personal and business account we're dead in the water.  We said we can't even get cash to pay for groceries? No, 20 days they'll "close" it completely and mail us a check in 7-14 days.  dead in the water here. 

After reading your story I am wondering how much "fees" they'll assess to us and if we'll get it all back?

How can I get ahold of you to hear your story since you're in Rocklin too?