EFT Fitness/Paramount Acceptance
333 east Six Forks Rd, suite 140, Raleigh, NC 2760
raliegh North Carolina 27609
United States of America
|
|
EFT Fitness/Paramount Acceptance cancelled service at gym I joined at & will not respond to my requests for refund of prepaid, unused sessions. raliegh, North Carolina
*UPDATE by author: their e-mail response so far:
2Author
0Consumer
0Employee/Owner
Company pulled their trainers from the gym I signed up at in Long Branch, NJ. They sent a letter advising me to go to another gym in Lincroft NJ & see another trainer instead of the one I'd been with for over a year. I advised them that I do not have a means of getting to Lincroft as i do not own a car & the Long Branch gym is walking distance from my home which is why i signed with them.
Following is the E-mail I've sent multiple times & not gotten a response on.....
Effective Fitness Training Cancellation Department
The EFT Group, Inc
333 East Six Forks Rd., Suite 140
Raleigh, NC 27609
Re: Cancellation/Refund of unused sessions
I am sending you this written notice to request the refund of my unused training sessions because your company cancelled my membership when you left the Retro Fitness I am registered as a member of. I would appreciate if you send me written confirmation within 30 days that the cancellation has been put into effect. I expect a refund for my unused training sessions as soon as this is received.
I am a member at Retro Fitness in Long Branch, NJ.
I chose to join this gym & signed up with EFT at this location because of its close walking distance from my home as I do not own a car.
I rarely missed a training session & was quite satisfied with my trainer, Matt Galgano. I fully intended to continue my training indefinitely & your company’s decision to remove EFT from this gym was disheartening enough but your letter telling me that I was free to continue my training with another EFT trainer at the Lincroft, NJ Retro Fitness is ridiculous.
You no longer offer services at the location I signed up at.
This is not at the buyers fault; it is through your company’s decision to no longer offer services at the only location this buyer has access to.
As I said, I have no means of getting to the Lincroft Retro Fitness to use my remaining already paid for training sessions.
A prompt response & refund is expected.
Thank you for your timely attention to this matter.
Sincerely,
Joseph D
Long Branch, NJ 07740
Click Here to read other Ripoff Reports on EFT Fitness Paramount Acceptance
REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Joeski - Long Branch (United States of America)
SUBMITTED: Friday, February 24, 2012
POSTED: Friday, February 24, 2012
From: Emilio
Sent: Wednesday, February 22, 2012 2:57 PM
To: Joe (NJ09)
Subject: RE:
We did our best to try and notify all of our clients by email and by mail of the switch from the West Long Branch facility over to the Lincroft location. Unfortunately we transferred all of our member’s to their next closest retro fitness (for most people either Lincroft or Neptune). We have no other options to offer, and unable to process a refund.
Sorry,
Emilio
The EFT Group LLC.
Customer Service Director
522 Hwy. 9 North Suite 168
Manalapan, NJ 07726
