I signed up for the LA Fitness in Oswego because they were opening another one real close to my house. I thought I would sign up and get going on the membership while waiting for the new one to open. So, the new one opens up and my wife and I hated it. We felt like we were on display while all of the fit people worked out around us. The pool was too small, the hot tub was too small and the hours were not convenient.
So I go through the procedures to cancel the membership, but was not told that I had to send my cancel request via CERTIFIED mail. So, as the monthly dues kept coming out of my account, I got curious and went to the club where they told me they received no cancellation request. Of course. Well, the manager said he could cancel it frm there even though he wa snot supposed to do that. While I was still standing there I received e-mails about the memberships being canceled, so I believed they were canceled.
A couple months go by and they billed me for the remaining charges, which was crazy because I paid 1st and last months dues when I signed up. So a couple mor emonths go by and they quit charging me, so that was great; then al of the sudden they started charging me multiple times a month in large amounts. They charged for the months that I hadn't paid before. After several hundreds of dollars came out of my account, I tried to contact them, where I left a voicemail for someone who did not bother to call me back until I filed a complaint with the Better Business Bureau. All of the sudden they started calling me, but by this time I was on vacation in Mexico. While on this vacation I started getting notified via e-mail by my bank that I had received several direct deposits from LA Fitness.
The things this company does are absolutely absurd. What a lousy way of doing business. I hope the company that buys them out when they start closing their doors has a better business ethic that them.
My wife and I went back to our membership at Lifetime Fitness. It is kind of expensive, but they club is awesome, open 24/7 and is full service, towels and locks included.
I hope that LA Fitness closes soon.