• Report: #190059

Complaint Review: Sensational Designs - Rachel Manous

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  • Submitted: Thursday, May 04, 2006
  • Last Posting: Wednesday, October 08, 2008
  • Reported By:APO Other
Sensational Designs - Rachel Manous
237 Ferguson Avenue Locust Grove Georgia 30248 U.S.A.

Sensational Designs - Rachel Manous ripoff dishonest misleading unprofessional fraudulent service Locust Grove Georgia


1Author 1Consumer 0Employee/Owner

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I ordered 2 Custome Made Figure Competition Suits from Rachel Manous at Sensational Designs. I ordered them 3 months prior to the date that I needed them. The seller agreed to having the suits to me within 6-8 weeks from the time I ordered them with the deposit. When the 8 week mark arrived I did not received the suits so I continuously contacted the seller. She reassured me on several occasions that the suits would be to me in plenty of time.

After contacting the seller every day for 10 days she said that she sent the suits express to me and that they shoud be to me within 3 days. I did not receive the suits within those 3 days.

After contacting the seller several times after that she said that she never sent the suits to me. By then it was too late for me to receive the suits prior to the competiton that I was competing in. Because of the seller's lack of reponsibility, poor customer service, unethical business practices and lies I arrived from Japan to the states for a competition without any competitons suits. The seller also refuses to refund my deposit that I made towards the suits.

Not only have I been "ripped -off" by this seller, but two of my other freinds that are figure competitotrs have been ripped off as well. It was very stressful knowing that I had to depend on this seller for customized suits and she cold not follow through with her end of her business responsibility.

I would like to inform as many Fitness, Figure,and BodyBuilding competitors of this fraudulent business so that they do not have to go through what I went through. I would NEVER reccomend that anyone ever order competitons suits from Rachel Manous and Sensational Designs.

Gina
APO
Japan

This report was posted on Ripoff Report on 5/4/2006 10:31:56 PM and is a permanent record located here: http://www.ripoffreport.com/fitness-consultants/sensational-designs/sensational-designs-rachel-m-5d299.htm.

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1Author 1Consumer 0Employee/Owner
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#1 Owner of Company

TELL THE WHOLE STORY!!!

AUTHOR: Rachel - Locust Grove (U.S.A.)

This is in response to the "complaint" from GINA BURTON!!

Gina REFUSED to pay the remaining balance on her suits prior to shipment!! No LEGIT COMPANY is going to send products without the product being paid for IN FULL first!! She would not even accept to do a C.O.D.

Gina ALSO signed a POLICY FORM stating she CLEARLY UNDERSTOOD, there are NO REFUNDS!! And the deposits are NON-REFUNDABLE!

Even though my policies state this, I offered to refund her deposit once I RESOLD HER SUITS!! Until then, my hands were tied!!

I feel as though I have went above and beyond to satisify her. Some people are just too ignorant to satisify.

I would also like to add that she has made SEVERAL threats to slander my name!!

Gina Burton WAS & IS the only customer in which this has happened. Her "Two Friends" is a complete lie!!

I have MANY recurring customers whom have never had ANY PROBLEMS WHAT_SO_EVER!!

You can not satisify everyone!!
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#2 Consumer Comment

Satisfied Customer N.S. Canada

AUTHOR: Nsfigure - Sydney (Canada)

I have ordered suits from Rachel at Sensational designs on 2 occasions. The first time I ordered them they arrived sooner then I expected. The Second time they were a more elaborate design and they were aprox. 1 week late, however, Rachel contacted me several times by e-mail and even by phone to keep me updated on the status of my suits. When my suits arrived I was very surprised and very grateful. Not only did I have my suits, Rachel made up for my delay by adding additional crystals to them for no extra cost to make up for the wait time. The quality of my suits were second to none and I will continue to be a custmer of Sensational Designs as long as I am a competitor.
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