• Report: #727004

Complaint Review: teleflora.com

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  • Submitted: Sunday, May 08, 2011
  • Posted: Sunday, May 08, 2011
  • Reported By: kathi.casey — la verne California United States of America
teleflora.com
los angeles Internet United States of America

teleflora.com FALSE ADVERTISING - DELIVERIES los angeles, Internet


1Author 0Consumer 0Employee/Owner

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TELEFLORA Web site FALSELY advertises SAME-DAY delivery if ordered before noon (on a Sat.) - NO disclaimers. I ordered on 5/7 at 9:35 a.m., but received an impersonal email on 5/8 morning (Mother's Day) indicating they could not deliver and asking for an alternative delivery date. This was for MOTHER'S DAY!

I called Customer Service, but the rep just kept repeating there was nothing they could do. I asked to speak with a manager... she offered to deliver on an alternate date or cancel the order. I opted to cancel the order.

There is NO reason not to honor their boldly advertised same-day policy, since there were NO disclaimers. I would not have ordered if there had been a disclaimer, since this was a Mother's Day gift delivery! Furthermore, this order was to be delivered in a state capital city - not an obscure location with limited florists!

This report was posted on Ripoff Report on 5/8/2011 9:42:26 AM and is a permanent record located here: http://www.ripoffreport.com/florists/teleflora-com/teleflora-com-false-advertisi-3afbe.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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