I ordered 2 Christmas floral deliveries a week in advance, picking out specific arrangements. Both were surprises.
Order #1 I received a "your item was delivered" email. We called the recipient -- "What flowers?". No flowers were delivered.
Order #2 - we were concerned, so we called recipient #2. Nope--NO FLOWERS.
That night I spent an hour on the phone (after having the automated phone system disconnect me TWICE when choosing "orders already placed" in the phone tree--had to choose "place an order" to get a human). The hapless employee couldn't tell me why it happened, what had happened, just "call back tomorrow when we can call the florists".
Today I spent another 90 minutes (after being hung-up on by first employee and waiting forever to get a supervisor) trying to get this straightened out. Order #1 they tell me is no longer available and "we notified you" (no, you told me it was delivered yesterday. Oh wait--yes, you sent the "not in stock" email at FIVE AM TODAY. AFTER you told me it was already delivered). The florist had NO special arrangements left and could only send a bouquet. I can't cancel because it's Christmas Eve and there is no way to get something else this late. I am PISSED. She'll get something but NOT what i ordered. Then order #2 -- they have no idea why it wasn't delivered yesterday, but said it would be today.
I was offered NO concessions for the screwups, but was told I should "understand, because, you know, we're really busy this time of year". Yeah, that's a lot of condolence to the customer ordering something special for Christmas. I had to repeatedly ask to even get the one order upgraded to premium as a concession for the repeated screwup.
I will NEVER use Teleflora again.
