Walgreens 24 Hour Pharmacy they charged me more than the advertise price. when I approached the cashier and told him that he was charging more he just said " oh " and looked the other way. corona, California

Chances are, your "price tag" was an advertised price that was expired. So you paid the right price. Some stores have a strict "tag price" policy. This means that no matter what the product's actual price is, if it was sitting somewhere with a lower price advertised (even if the product description didn't match or the date of the tag was expired) it must be honored at the front. This usually depends on the assistant manager on duty or the store manager's opinion and how hard he enforces it. This being said, I have some doubt that the clerk would've just said "OH" and ignored you. He may have said "OH" and after finishing ringing the customer he was helping, had intentions of calling a manager up to fix the problem. Chances are, given your statement about family waiting for pancakes, upon hearing his "OH" muttering, you promptly turned around and walked out without asking him to refund.

Let me start by apologizing for the bad situation you were recently put in on your trip to Walgreens.  I understand your frustration with paying $1.00 more than the advertised price for the pancake mix.  As the poster mentioned above, it was likely an expired promotional tag that was missed when the old tags were taken down.  As a manager who has worked for Walgreens for 3 years, I have yet to encounter a situation in which a manager was unable to make a small price adjustment for a customer.

Unfortunately, the service clerk at the checkout counter cannot credit the $1.00 difference once the transaction has processed.  That function can only be performed by a member of management.  The service clerk should have relayed this information to you immediately instead of helping the next person in line.

If you do find that you were charged incorrectly for an item after you have left the store, please return as soon as possible.  I realize that for many customers it may be difficult to return to the same store in a short timespan, but the longer the delay, the more difficult it becomes for the manager on staff to assess what exactly transpired with your transaction.

I apologize for the pricing error, and for the lack of communication you received from the clerk on duty.  Certainly we want our customers to be able to receive the advertised prices at our checkout counters and to be able to address any issues in a timely fashion.  I hope that despite this mistake, you continue to reward us with your business.

-Chris in Portland