On my way home from work I received a call from a gentleman who identified himself as Don Axely (sp?), the store manager. He apologized several times and explained this store had just changed from corporate to a franchise and that the problem of the extra pizza and charges may be linked to their internet service.
He apologized for not getting in touch with me in a timely manner and said all his customers were important to him and that he wanted to make my experience "right" in the hope of keeping me as a customer.
Don indicated my bank account would be credited $12.00 and that he had placed a $10 credit on my account to go towards a future pizza order.
I beleived he was sincere and really wanted to do something to show that he does care about what happened and said he was going to continue searching to find the problem so it won't affect other customers.
I told Don I appreciated his concern and efforts and told him that in my mind we were okay and I promised to order again with his store.
People makes mistakes. Systems make mistakes. Programs make mistakes. I accept Don's apology and respect what he said and what he did.
I'm back on board with Pizza Hut at 1712 E. Guadalupe as they proved to me they are willing to accept responsibility for the mistakes that may occur in his store.
With Don there, I'm sure I'll be ordering another pizza soon. Good job Don!