• Report: #472632

Complaint Review: Amerigas

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  • Submitted: Thursday, July 23, 2009
  • Last Posting: Tuesday, June 15, 2010
  • Reported By: — edgewood Maryland
Amerigas
Marketplace Drive Bel Air Maryland Afghanistan

Amerigas Only Puts 15 Pounds Of Propane In A 20 Pound Tank! False and deceptive trade practice Bel Air Maryland

*General Comment: FYI


1Author 5Consumer 0Employee/Owner

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Purchasing propane from the Home Depot Amerigas kiosk is certainly convienent. However, I noticed today that they declare the net weight of their tanks to be 15 pounds. Propane fillers or locations where you have the tank filled rather than exchange an empty tank for a different full one, will fill these tanks 80% full to allow for expansion. the standard according to B.J.'s wholesale club is 4.6 gallons. The density of propane at 25 degrees C is .493 grams per cubic centimeter. Converting gives 4.11 pounds per gallon.

Propane weighs about 4.2 pounds per US gallon, at 60 degrees Fahrenheit. Propane expands 1.5% per 10 degrees F.

At 25 degrees celcius 4.6 pounds of propane SHOULE net out to 18.906 pounds meaning Amerigas tank exchange program is shorting the total capacity of the tank by almost 4 gallons or just about 21%.

Home depot pricing on the exchange is $17.49 or very similar to what I paid at B.J.'s this morning with one major difference. At B.J.'s I recieved 4.6 gallons while at the Amerigas kiosk I would have only recieved 10.9 gallons for the same price.

Poikelos
edgewood, Maryland
U.S.A.

This report was posted on Ripoff Report on 7/23/2009 12:06:34 PM and is a permanent record located here: http://www.ripoffreport.com/fuel-companies/amerigas/amerigas-only-puts-15-pounds-o-db4n2.htm.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

math aside

AUTHOR: Ashley - Springfield (U.S.A.)

SUBMITTED: Thursday, July 23, 2009

Home depot says you get a net weight of 15 lbs, do you?

You say that is low, but if they advertise its 15lbs of propane for 17.49$ and that's what they deliver, then they didn't do any deceptive advertising.

Plus you said they fill them 80% full. 80% of 20 is 16, so 15 is ~80% full.

You math is a little screwy too.

"At 25 degrees celcius 4.6 pounds of propane SHOULE net out to 18.906 pounds meaning Amerigas tank exchange program is shorting the total capacity of the tank by almost 4 gallons or just about 21%."

I'm assuming you meant 4.6 GALLONS of propane should equal 18.906 pounds.

"Home depot pricing on the exchange is $17.49 or very similar to what I paid at B.J.'s this morning with one major difference. At B.J.'s I recieved 4.6 gallons while at the Amerigas kiosk I would have only recieved 10.9 gallons for the same price"

This doesn't make any sense. Are you saying B.J. gave you 4.6 gallons, and Home depot have you 10.9 gallons? cause last time I checked, 10.9 > 4.6

Unless you meant one of those was lbs?
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#2 Consumer Comment

Ripoff?

AUTHOR: Robert - Irvine (U.S.A.)

SUBMITTED: Thursday, July 23, 2009

You are transposing Gallons and Pounds which makes your numbers confusing, but I think this is the following.

-Home Depot gives you 15 pounds at your 4.1 lbs/gallon that gives you 3.65 Gallons at Home Depot.

-You state that BJ's gives you 4.6 gallons which with the same calculation of 4.1 lb/gallon gives 18.96 pounds.

-By your statement a Standard Propane tank holds 20 lbs, and they only fill it 80% full. This is 16 lbs max.

So by this calcuation BJ's is
A)Overfilling their tanks by almost 3 lbs - Very Dangerous
B)Are the ones with "false advertising" by overstating the amount you get
or
C)You are using wrong calculations where in reality they are the same(or very close)

So just based on the liability issue you can remove A, this leaves B or C.
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#3 Consumer Comment

I worked for a propane company

AUTHOR: Stacey - Dallas (U.S.A.)

SUBMITTED: Thursday, July 23, 2009

Yes bottles are filled on scales regardless if they are 20 or 100 bottles Tanks are filled with a pressure gauge on the truck and the tank You did not get ripped off Stacey
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#4 Consumer Comment

sorry

AUTHOR: Stacey - Dallas (U.S.A.)

SUBMITTED: Thursday, July 23, 2009

Meant to say 20 to 100 pound tanks Stacey
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#5 Consumer Comment

FYI

AUTHOR: The_Ref - Redding (United States of America)

SUBMITTED: Tuesday, June 15, 2010

Comments in regards to this complaint are correct to some degree. Propane weight can vary even though it is said that propane weighs 4.2 lbs, this weight is based on industry stated average. The so called "domestic household" propane has a specific gravity range of liquid anywhere from the average of 0.505 to 0.514 sg and the gas composition can varied which can cause the weight per gallon to vary roughly anywhere from 4.2 to 4.3 lbs per gallon. Each loads of propane comes from different sources throughout the country can vary, so unless you can validate the weight of propane by some "approved" means, you're playing a guessing game. Generally as a rule of thumb you subtract 42% (providing you're in the specific gravity range .505 to .514), from the water capacity  of the cylinder For example, if the "WC" stamped on the cylinder states "45" this means cylinder capacity is 45 lbs of water that it can hold, therefore as a general rule of thumb 45 lbs x 42% = 18.9 lbs of propane the cylinder can hold, so if the weight of propane is 4.24 lbs per gallon, this means it can hold roughly 18.9/4.24 = 4.5 gallons of propane.


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