• Report: #4854

Complaint Review: Main Street Fuels

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  • Submitted: Thursday, April 05, 2001
  • Last Posting: Monday, July 14, 2008
  • Reported By: —
Main Street Fuels
386 Furrows Road Holbrook New York 11741 U.S.A.

Main Street Fuels Holbrook New York - motto must be "too bad"


1Author 1Consumer 0Employee/Owner

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When the oil delivery man accidentally broke the gate to my vinyl fence, I expected an apology and an offer to fix it. However, what I got instead was a curt, rude, too bad attitude from the owner of the company. There was no point in him denying that his driver broke the gate, as it was witnessed by my neighbor. When I asked for an apology I was told "look, it was a piece of crap plastic fence, file with your homeowners". Apparently, Bill, the owner of Main Street Fuels missed a few classes is customer service. When I advised him of the cost of repair (less than $100) he refused to pay it, stating that the gate is all taped up (true, I taped it together when his driver broke it !). I plan on pursuing this further to get reimbursed, but to any potential Main Street Fuels customers.....BEWARE ! If they damage it, they won't fix it......

This report was posted on Ripoff Report on 4/5/2001 12:00:00 AM and is a permanent record located here: http://www.ripoffreport.com/fuel-companies/main-street-fuels/main-street-fuels-holbrook-new-x8a79.htm.

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1Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

Never a problem with Main Street Fuels

AUTHOR: Renee - MOUNT SINAI (U.S.A.)

SUBMITTED: Monday, July 14, 2008

I was so surprised when looking up the Main Street Fuels site to find a link to a complaint for the company.

I first found Main Steet Fuels 3 years ago when we moved into our current home. We were looking for an oil delivery company with low prices that wouldn't lock us into a contract.

I have always received prompt service, any service technicians that were directed to us from Main Street have done a fine job, and even in emergency delivery situations, their prices have always been unbeatable and immediate.

One time, we had requested a delivery of only 100 gallons and the driver accidentally filled up the tank. The owner immediately assumed responsibility and ensured that I had more than enough time to complete the payment.

The drivers/delivery men have always been pleasant, friendly, and courteous.

I wholeheartedly recommend this company and will continue to utilize their superior service.
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