• Report: #125593

Complaint Review: Haynes Furniture Store

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  • Submitted: Monday, January 03, 2005
  • Last Posting: Wednesday, February 16, 2005
  • Reported By: — Virginia Beach Virginia
Haynes Furniture Store
5324 Virginia Beach Blvd. Virginia Beach Virginia 23462 U.S.A.

Haynes Furniture Store ripoff won't replace defective sofa seat cushions Virginia Beach Virginia


3Author 0Consumer 1Employee/Owner

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Almost one year to the end of the first year warranty, the fabric on this sofa started coming off the actual sofa where the seat cushions are. It took two months for Haynes to fix it and low and behold, it's happening again, the fabric is a defect, it's almost like the fabric isn't strong enough to adhere to the main part of the sofa and Haynes will not replace this or fix this again.

The extended warranty through stainsafe will not fix this problem since it's a manufacturers defect. Haynes customer service was extremely rude and hung up on me. Do not buy anything from this company because not only does their stuff falls apart but the warranty company they deal with has so many complaints against them from the bbb.

Teresa
Virginia Beach, Virginia
U.S.A.

sorry, …allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company… your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 1/3/2005 6:55:02 PM and is a permanent record located here: http://www.ripoffreport.com/furniture-furnishings/haynes-furniture-sto/haynes-furniture-store-ripoff-a9y42.htm.

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REBUTTALS & REPLIES:
3Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Please contact us

AUTHOR: Tammy - Virginia Beach (U.S.A.)

SUBMITTED: Thursday, January 06, 2005

I first would like to appologize for what has happened. I thank you for taking your time to make us aware of this. I would like to see what we can do to help. Please contact me by phone or email so that I can get more information from you.

Thank you,
Tammy Sprankle
(800)768-0348 x570
757-552-1570
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#2 Update By Author

Haynes Furniture defective fabric

AUTHOR: Teresa - Virginia Beach (U.S.A.)

SUBMITTED: Thursday, January 06, 2005

1/6/05 I would like to report that Tammy from Haynes furniture has been in touch with me and has found out that my fabric on the cushions is still in stock and Haynes promises to absorb the cost in having this situation rectified. I thank Tammy for getting back to me in a timely fashion and for helping to fix this emotional situation for me. I will report back when this has been completed.
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#3 Update By Author

Haynes was very helpful!

AUTHOR: Teresa - Virginia Beach (U.S.A.)

SUBMITTED: Wednesday, February 16, 2005

Thank you Tammy who is Haynes' representative. She went beyond the call of duty and today the fabric off all the cushions have been replaced with brand new ones! I thank you so much for doing this for me. Haynes does try to resolve issues and if you have not been able to get satisfaction then you are talking to the wrong person. You want to speak to Tammy.

Thanks again,

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