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  • Report: #245821

Complaint Review: Jennifer Convertibles

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  • Submitted: Friday, April 27, 2007
  • Last Posting: Friday, April 27, 2007
  • Reported By: — New YOrk New York
Jennifer Convertibles
850 West Eisenhower Ann Arbor Michigan 48103 U.S.A.

Jennifer Convertibles Don't let them in the door without examining furniture on porch! Ann Arbor Michigan


1Author 1Consumer 0Employee/Owner

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Jennifer Convertibles delivered the wrong color and wrong style couch to a family member. They refused to take it back without a $30 "restocking fee" for the mistake they made. Calling them was useless, from store clerks to manager. They don't care. It turns out the Better Business Bureau has tons of complaints on these people.

Don't let them in the door without examining the furniture thoroughly. In a small town, one would think word of this experience would grow quickly.

By the way, the flimsy fabric they use wears away instantly. Very poor quality.

Mary
New YOrk, New York
U.S.A.

This report was posted on Ripoff Report on 4/27/2007 5:07:26 AM and is a permanent record located here: http://www.ripoffreport.com/furniture-furnishings/jennifer-convertible/jennifer-convertibles-don-t-le-a76w8.htm.

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#1 Consumer Comment

Doesn't make sense ...

AUTHOR: Shawangunk - Middletown (U.S.A.)

SUBMITTED: Friday, April 27, 2007

If this was the "wrong color and wrong style couch," why did you accept delivery of it in the first place? Had you simply sent it back with the delivery driver, you would not be responsible for a restocking fee for what is now a used couch that has been in your house for an undetermined period of time.

$30 happens to be a very reasonable restocking fee. Many stores charge much more -- and some don't allow returns at all.
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