• Report: #558655

Complaint Review: osb_stores

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  • Submitted: Friday, January 22, 2010
  • Last Posting: Monday, August 08, 2011
  • Reported By: Dancewithme — United States of America
osb_stores
Internet Internet United States of America

osb_stores stores.ebay.com/osb_stores No a reliable seller Internet

*REBUTTAL Owner of company: Update on OSBStores


1Author 0Consumer 0Employee/Owner

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OSB Stores does not have good customer service and response time is extremely slow.
You do not get a response for days.

All I wanted was an email and their phone service is extremely rude.

Don't buy from them.

This report was posted on Ripoff Report on 1/22/2010 4:33:02 PM and is a permanent record located here: http://www.ripoffreport.com/furniture-furnishings/osb-stores/osb-stores-stores-ebay-com-osb-b99a4.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Owner of Company

Update on OSBStores

AUTHOR: OSBStores - Ashburn (United States of America)

SUBMITTED: Monday, August 08, 2011

I am the new owner of OSBStores, purchased in July of 2011.  I am very sorry for your experience in January of 2010.  I do not know why I never found this report either.

After I purchased the company it was quickly discovered that your experience with the former owner was not uncommon.  I have spent countless hours refunding customers, returning emails and trying to track down orders for emails that were never returned.

I am deeply sorry for your experience but please know I am doing my best to take care of my customers in the quickest and fastest way possible.  I have been a business owner for over 13 years and it is my passion to make your shopping experience an easy and happy one.

Please accept my sincerest apologies for your experiences and know I am doing everything I can to make this the exception not the norm.
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