• Report: #816409

Complaint Review: Complete Overhead Door

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  • Submitted: Saturday, December 31, 2011
  • Posted: Saturday, December 31, 2011
  • Reported By: Ellen — Dallas Texas United States of America
Complete Overhead Door
Internet United States of America

Complete Overhead Door "Bait and switch" company, Internet


1Author 0Consumer 0Employee/Owner

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This company advertized in the Val-Pac that was mailed to my home.  When ordering a new garage door I referred to the one on the coupon I received.  The coupon included a price and a picture.  I referred to the coupon twice when ordering the door and installation. 

As the installer was completing the job, I discovered the door being installed was not like the door in the picture of the advertizement.  I called the company to ask why there was a difference in the door being installed and the one pictured.  I was told that the company couldn't sell the pictured door for the price printed on the coupon because they would lose money.  The gentleman apologised. 

I asked why the door on the ValPac coupon was not the door being installed.  He said they used pictures off the internet.  He again apologised.  I said I appreciated the apology, but that it didn't solve the problem.  He again apologised and said he would talked to his boss about the pictures on the advertizement.

The following month I again received a ValPac of coupons in the mail and again, the Complete Overhead Door Co. had an advertizement with the very same pictures included.  This is truly a case of bait and switch and the company personnel are very aware of what they are doing.

This report was posted on Ripoff Report on 12/31/2011 6:08:17 PM and is a permanent record located here: http://www.ripoffreport.com/garage-door-companies/complete-overhead-do/complete-overhead-door-bait-6701e.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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