A technician with Precision Door came to my house to troubleshoot problems I was having with my garage door. I saw an ad in the newspaper $39.95 service call. My garage door was only making a slight noise when the door when all the way up and the opener light would blink on and off constantly. Nothing major, or so I thought.
I explained to the technician what was going on and he completely blew me off. He immediately stated that I needed new springs. My house was built in 2003, so the springs weren't even 3 years old. He did something to the door and said when you push down on the door its not supposed to move and if it does move that's a sign that the springs are bad. Well he performed this "test" and of course the door moved about 1/2 inch. He then went on to say that if the springs weren't replaced the garage door would not work and it could even fall at any given time, i.e. walking under the door or when I'm backing out. Of course I agreed to have this work done after this "scare" tactic. The price: $376.00.
After the springs were replaced (I really don't think the springs were even replaced, but I can't prove this), I had to remind the technician about the light blinking on and off. I casually mentioned my garage door problem to some coworkers the very next day and they say that was way too much and that springs should last longer than 2 years. I stopped payment on the check the next day after calling several other garage door companies.
I notified SW at Precision Door (phone call and a letter) and told her why I was stopping payment. I also told her that my garage door is now making even louder, grinding noises than before. An appointment (June 6) was set up for the manager to come out but he never showed up. I sent another 2 page letter to SW informing her of the "no-show" of the manager.
On June 3, 2006, I reported Precision to the AR Attorney General's office, The Better Business Bureau and The Federal Trade Commission. Precision Door did not respond to any of the complaints until August 10. Meanwhile, I had another garage door company come out to fix the mess Precision Door left.
The latest rebuttal from SW of Precision Door is that I never informed her of any problems until days after I stopped payment on the check (I have a letter dated June 2); the manager came to my house but I didn't come to the door (I have a message on my answering machine of SW apologizing that the manager didn't show up and the reason he didn't show up); and that Precision door didn't get any of the complaint letters because they moved the 1st of June. Oh, then she slipped and said she received the complaint from the Attorney General's office but did not respond to that until August 10th. My question is if the company moved the 1st of June how did she get the Attorney General's letter. I didn't file the complaint until June 3 which was a Saturday.
Now, SW is giving me until the 15th of September to pay, but Precision Door will have to take me to court or negotiate the price for this "shoddy" work.
Everyone: BEWARE of this "Company"!!!!!!!!
Paula
LITTLE ROCK, Arkansas
U.S.A.
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