Precision Overhead Garage Door Service Compete Ripoff, You were WARNED Agawam, Massachusetts

As the owner of the Massachusetts & Connecticut Precision Door Franchises, I take every customer complaint seriously.  My business can only succeed if it addresses the hard issues upfront and in a way that projects complete integrity and transparency.

I really must share my astonishment and dismay over this posting.  The person who posted this comment did in fact contact me and we discussed his complaint.  I tried to resolve this situation, and eventually we did come to an agreement on how to resolve this issue. 

First, the customer complained to everybody he thought would listen (the better business bureau, the state attorney general, etc.), however, in every instance I responded with my side of the story; and, in every circumstance, the organization he complained to sided with me.

What the customer failed to mention in his complaint was that he actually mistreated my employee (he yelled and screamed at him and called him names), he also misrepresented our pricing and our warranty, and he misrepresented what we were going to charge him when he said he no longer wanted us to do the work.  I guess I shouldn’t be shocked at how this customer spoke about us as he threatened to take this issue to the Boston Globe (because he said he worked there) and they would do a story on us and run our name through the mud.

Although the internet provides a very important voice to everybody, I do hope that the readers of this complaint and rebuttal understand is that not all customers can be made happy... no matter what the company does to try to resolve issues.  This customer is simply one of those people.  I’m sure if we look hard enough we can find similar posting from this customer for many other issues and many other companies!

I hope that people who read this posting visit us on our web site (www.newenglandgaragedoors.com) and read customer reviews, look at what services we offer, and give us a chance.  There is a real reason why we have served more than 40,000 customers over the past 12 year and have such a high customer referral rate (25% of our business comes from referrals), a high repeat customer rate (about 10% of our business comes from prior customers), and have so few complaints (complement related phone calls out number complaint related phone calls by nearly 8 to 1) – and people generally tend to complain more than they give praise.

At Precision Door we only use the best parts we can find.  We provide integrity in our pricing (meaning all technicians use the same price book).  We provide the best warranty in the business. And, our technician’s have a large portion of their pay based on customer reviews.  That’s why we are a name you can trust!