Hess Express
434/carrigan Drive
Oviedo Florida 32765
U.S.A.
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Hess Express intentionally abusive and rude workers, treat customers terribly Oviedo Florida
*UPDATE Employee: So sorry for your experience
1Author
0Consumer
1Employee/Owner
Wow---in the north they fill your gas tank for you-- here in the south it is much different. If you need help fillign your gas tank, you will most likely encounter the most abusive and meanest rudest sick people u could possibly fathom and take ridiculous abuse for absolutely no reason, simple for requesting the same. Went to a local hess- one where they have been nice in the past. Have been to other hesses--with mostly very sick crazy people refusing to help u fill your gas, abusive, mean hostile, and literally just wanting to fight or yell at you for asking for some help. This one has been different until now. Hadnt been there in many months I would say..and go there very rarely. I called prior to ask them if they could help fill my gas and they said yes and also said “you've been here before.” I stated yes. Based upon that I figured it would be no problem. Night shift workers-- a twig like trailer trash female, and obese lazy rude hispanic male. Again generally they have been nice in the past, not this time. After I called the 1st time, these mean jerks decided to put the phone on busy so that when I got there I could not call them to get help. When I pulled up, the mean anorexic hick female who works inside, was giving me the nastiest looks..rude mean…and for what reason…I havent' been to the place in months and she used to be nice.. the guy saw me but pretended he didn't and was ignoring me intentionally- then figured this was going to be an ordeal of having to deal with two miserable psychopaths just to receive a little bit of help for gas. I went inside to the counter-- both ignored me flat out intentionally and continued stocking items or doing other things, talking to each other. Finally, the psycho redneck turns around abruptly and very rudely and so mean says to me “ASK HIM I can't do it”…as if I was requesting something huge from these two nut jobs. The ape of a male continues ignoring me again purposely…and begins slamming large cases of water everywhere creating negative energy, throw water bottles…refusing to do anything without me having to stand through and witness people banging and slamming things…for no reason and abusive behavior… Instead of a sure no problem it'll take about 4 mins of my time, he continues banging throwing things…whining fussing…basically attempting to abuse bully and take all his frustration on life out on a random customer for no reason. Rudely Saying “why can't you do it”…trying to make me explain my health condition as if he has any right to do so. Then finally decides and is rude…”how much' rudely…sluggishly going to the counter…then giving me change in all 1's rather than giving me two five dollar bills…anything just to be nasty a pain or a problem…I asked him if he had a five dollar bill and he said he did but then he'd just have ‘two left' again just more abusive behavior…then taking longer…I decided to wait inside…because had I gone outside I doubt he would have come out. He finally comes out…and says rudely “are you ready” condescendingly as if im stupid…the whole time treating me just terribly as if im stupid..
It was ridiculous.. I gave him a dirty look then as he goes outside states “im not trying to be mean…just had a rough night.” excuse me ….because u had a rough night stocking water bottles in a gas station that's my problem…which was a lie as well because he didn't seem at all like he was having a rough night until the moment I walked in, and both were friendly and chatting to the customer before me. I expressed to him…”well that doesn't give u any right to be rude to people”…he lazily and stupidly made another comment…then finally…as I drove to the pump…made me repeat…what grade gas…though I stated it many times…overall it was draining and really bad experience… condescending rude nasty degrading behavior and abusive on the part of both the sickos that work there. It's one thing if they were busy or even just being careless but they were both blatantly abusive in almost extreme ways…all this just for some help to get your gas filled…what? What kind of awful society is this-- I mean yes these losers are seemingly stupid rude low class idiotic people but give me a break…no one should get away with that kind of bad treatment towards People or anyone…in the not so friendly and seemingly deranged state of florida don't ever ask for help with gas…the majority of these Scumbags that work at these places seemto be the most obnoxious meanest And dumbest most screwed up jerks to probably exist I also find it so funny and sad How menial losers that work at any place…try to have power trips over people simply because they are employees of a location and feel they can get away with abuse or mistreatment just for being employees…it's not bad enough gas prices are bad enough but you also have to deal with the lack of manners and common decency the scumbag jerks working at those places have as well..
r
winter springs, Florida
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: amfsweetsorrow - Ruskin (United States of America)
SUBMITTED: Saturday, December 31, 2011
POSTED: Saturday, December 31, 2011
I am terribly sorry for your expreience at your local Hess Station. I have worked for the company for 2 years and I could not imagine treating a customer that way. If you need help filling your gas tank then both employees should have bent over backwards to help you. I know I would have. i work the night shift and have had a few people ask for help and even if I have a line of customers I make it a point to help them first since there are two of us working. I can't imagine why such rude employees would even still have a job with our company. You the customer are the ones who pay our paycheck every week and with out you we would not have a job. I hope there is some way to regain you as a customer. I would like to give you the corporate number for filing a complaint about this incident or any other incident you may have at one of our locations in the future. Again I am terribly sorry for any humiliation you may have ecountered.
The corporate number is 1-800-HESS-OIL. Feel free to contact them. I am sure they will handle the issue.