Report: ABC DISTRIBUTING

Reported By: (Mooreville Mississippi)

ABC Distributing - LTD Commodities Bannockburn Illinois

... abc distributing Announces New and Improved Shipping Rates

1Author 0Consumer 2Employee

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ABC DISTRIBUTING

2800 Lakeside Drive
Bannockburn Illinois 60015
U.S.A.
Phone: 847-615-7395
Web Address:

Category: Gift Shops

Submitted: Tuesday, February 17, 2009

Last posting: Monday, June 01, 2009

Order was shipped over a 3 day period in 5 boxes. Order would have fit in the one large box. I was charged shipping for each box. I understand their shipping policy but the customer has no choice in the matter. One package the shipping charge was more than the item itself. The orders are not back orders this is a procedure to make moneyas evidence boxes followed each other the next day. I received three boxes on one day all three items would have fit in one box yet the was 3 shipping charges. The Customer should know the shipping amount at time of purchase, whether anything is on back order and the shipping cost of those items. If the order is not shipped in one box the customer should be notified to cancel the delayed items. When placing order it will state shipping will be billed at the time of shipment at UPS Rates. This is nothing but a scam.

Paula b
Mooreville, Mississippi
U.S.A.

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REBUTTALS & REPLIES:

1Author 0Consumer 2Employee

Employee

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Happy to assist you.

Melissa M - Bannockburn (U.S.A.)

SUBMITTED: Thursday, February 26, 2009 POSTED: Thursday, February 26, 2009

Paula Bain,

I tried to contact you today, 2/18/09, as I was able to locate your account and would like to work with you in resolving the Shipping and Handling charges you mentioned in your post and reimburse you for some of that amount.

Can you please contact me back at the number I provided you with in the voicemail, or at helpline@abcdistributing.com so that we can work in getting this corrected for you.

Sincerely,

Melissa Martinez
abc distributing
Customer Service Specialist

Employee

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abc distributing Announces New and Improved Shipping Rates

Jodi S - Bannockburn (U.S.A.)

SUBMITTED: Monday, June 01, 2009 POSTED: Monday, June 01, 2009

Hi Paula!

I was following up on your previous blog comment on abc's shipping policies.

At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you'll never pay more than what our chart indicates.

If you want to learn more about these great changes please visit us at www.abcdistributing.com or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.

Thanks!

Jodi
Account Specialist
abc distributing