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  • Report: #777230

Complaint Review: acandystore.com

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  • Submitted: Thursday, September 15, 2011
  • Last Posting: Friday, February 03, 2012
  • Reported By: Mike — Fort Bragg California USA
acandystore.com
Internet United States of America

acandystore.com Deceptive Advertising - Product name included "CINNAMON" but there is no cinnamon in it! Internet

*UPDATE by author: Customer Service made it right!


2Author 0Consumer 0Employee/Owner

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I ordered a candy called SPI-C-MINT which is also called "CINNAMON STARLIGHT MINTS". The reason I chose these particular mints was because of the "CINNAMON" in the name. I like CINNAMON.

After receiving the 5 lb bag and tasting a couple of mints (I did have to open the bag in order to taste the mints), I noticed that there was NO cinnamon flavor, only peppermint. Then when I looked at the ingredients, I discovered that there is NO cinnamon in the mints, only peppermint.

Contacting the "Customer Service" person via email was a waste of time. I was told that I should have read the ingredients on-line and that in order to return the mints, I must adhear to the "returns" policy which states bags must be unopened. So much for "Customer Service".

I would have never guessed that "CINNAMON STARLIGHT MINTS" would have had NO cinnamon. But since they contain no "STARLIGHT" either, I'm at a loss for words. 

The very least acandystore.com could do is change the name of the product. 

This report was posted on Ripoff Report on 9/15/2011 2:38:35 PM and is a permanent record located here: http://www.ripoffreport.com/gift-shops/acandystore-com/acandystore-com-deceptive-adv-b7b0b.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Update By Author

Customer Service made it right!

AUTHOR: Mike - Fort Bragg (USA)

The customer service department handled the situation in my favor by refunding my money. I will do business with them again.
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