Pivotal Payments - Lease Finance Group - Cardex not fit to be in business Montreal Quebec

CALL or mail the attorney generals office of Illinois. LIsa Madigan office NOW. NOt tomorrow. NOW. File a complaint NOW. Close your bank account. Open a new one. Get your credit reports, change your phone numbers. Mail everything CERTIFIED with signature.....Write press releases and send them to the media. File a police report against your sales rep. NOW.....LFG won't stop........They are like the terminator.....This problem is not going away....(((ROR Redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Is the Canada Competitive Bureau any help ?????? I just got scammed today by them... violating my agreement !!! Terminate without notice and asked me to pay more... just like that (over the phone) !!! I really need help, why aren't the bureau doing anything? are the bureau serious at all in what they do ?

I am trying to help guys. This isnt going to be easy. Took me 2 years but save my credit and $2000. Sure they screwed me $1000 but much smarter now and my new life's mission is try to help people against these criminals. But i can't help when guys don't read my posts or call or email me when you can...So, my door is open. You close it you lose your money!!

We'd like to apologize for any problems you may have encountered using our service. We act quickly to resolve all customer issues so that our merchants' problems are fixed quickly.

Early in 2009, we identified a problem with some models of terminals that resulted in occasional technical issues, and we worked swiftly in containing the problem. As a matter of fact, we now do regular checks to make sure all our merchants are processing payments smoothly.

Our merchant support group has training to identify merchant issues quickly, which means less down time for your business. Please call us at 1-877-557-5553. We are standing by to assist you.

Regards,

Pivotal Payments

Please, Pivotal Payments - I don't understand why you post rebuttal's when you know you are guilty.  In the past 18 months I have been contacted and corresponded with 6 other business owners that lost money to your company.  Pivotal (formerly Cardex) withdraws funds from bank accounts when they are not authorized to do so.  And these are not small amounts - one customer was over $10,000, another was $43,000 withdrawn late December 2009 from an Ontario Canada customer.

Luckily you only got me for $4000. 

If you are a customer of Pivotal - first take all of this information to your bank manager as they will help you with stop payments.  They operate under different names and will also attempt to withdraw funds that they aren't owed to them under these names.

It is time to put a stop to this.  Please contact your local RCMP.  We have banded together and are starting our fight.

Finance minister Flaherty has given Visa, MasterCard and all the payment processors out there 120 days to implement some major changes to the way they deal with merchants.

Of most interest to those stuck with a half-assed payment processor like Pivotal Payments or Monex, are new rules which will allow merchants to cancel their contracts without penalty as soon as a provider attempts to modify contract rates, institute new fees, or introduce new features.

Given that Pivotal Payments loves to increase rates and randomly introduce new 'compliance' fees throughout the year, merchants will have numerous opportunities to dump Pivotal and avoid their ridiculously high termination fee.

So basically, if you are a merchant who can't take any more crap from Pivotal and are contemplating paying the termination fee to just to rid yourselves of them, you might consider holding off a few months.  Once these new laws come into effect and Pivotal tries to screw you with yet another fee increase, you've got the recourse required to tell them to shove their contract you know where.

If you signed an equipment lease, I don't think the new law will cover that so you might be stuck paying that though.

Here is a link to one of the many news articles on the subject:
http://www.thestar.com/business/personalfinance/article/796288--flaherty-s-credit-debit-code-tougher-than-expected

There are also many provisions in the new law that will be a big benefit to merchants in general.  Things like:
- Detailed invoices will make it easier to understand what you are paying for.
- Visa and MasterCard will not be allowed to co-brand cards to both credit and debit cards.  This is a major issue in the United States and is costing merchants there a bundle in fees.
- You cannot be forced to accept a new feature on your terminal (like Visa Debit).  Some payment providers were adding features then charging merchants to have them removed!
- Visa and MasterCard will not be allowed to force you to accept one product in order to get the other.  This will force them to actually compete with each other in order to get merchants to sign on to their services!