American Window and Glass The warranty policy on their web site states windows less than 15 yr will be replaced at no charge, they want to charge $130 for shipping and crate, policy says shipping will be added when window is o Internet

We have a new home, we have lived here 2yrs.  Two windows have failed so far by loosing the seal between panes.  The company Warranty policy states:

INSULATED GLASS: 15 YEARS
The sealed insulated glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit for a period of 15 years from date of installation. Should glass fail prior to year 15, American Window and Glass, Inc. will provide you a replacement sealed glass unit at no charge.  If American Window and Glass, Inc. determines that the claim is valid under this warranty, then American Window and Glass, Inc. agrees, at its sole option to repair or replace any defective part or component without charge. American Window and Glass, Inc. however, reserves the right to request that any defective part be shipped back to us. Let it be known that this warranty does not cover any freight cost arising from the shipment of defective materials.  The company wants to charge $80 for shipping and $50 for a crate (60% of new pane).  NO CHARGE MEANS NO CHARGE, they did not ask for us to send the defective window back.  Window should last more than 2 or 3 years if they are made properly.

See:

http://www.americanwindowandglass.com/limited_lifetime_transferable_new_const_warranty.php