Report: #625419

Complaint Review: Windshield Specialists

Submitted: Wednesday, July 21, 2010
Last Posting: Wednesday, November 16, 2011
Reported By: Lisa — N. Charleston South Carolina USA

Windshield Specialists

3251 Landmark Dr. N. Charleston South Carolina 29418 United States of America

Phone: 843-225-1790
Web:
Category: Glass Repair Shops

Windshield Specialists Cheap Unsafe Glass N. Charleston, South Carolina

*Consumer Comment: My lady has used them TWICE.

1Author 1Consumer 0Employee/Owner

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This company lurks at the 3 Cactus Car Washes. Like an idiot, I allowed them to replace my damaged windshield, but was completely shocked when I found out that it was some cheap after market glass, and not what I was told it would be. How I found out was real simple. After having to commute back and forth on I-26 daily, I obtained another cracked windshield. The glass shop that I went to informed me then that the windshield, which had a loud air leak that nobody would fix, was indeed after market glass.

I am going to complain to the head manager of Cactus Car Washes, informing him of the type of glass that this glass shop uses on their customers. Hopefully, if Cactus Car Wash truly does value their customers, they will quickly boot this horrible company off of their grounds.

If you go to Cactus Car Wash, and you are approached by one of their (Windshield Specialists) sales people, don't even bother talking to them. You will be glad that they don't even touch your vehicle, much less talk to you about replacing your windshield.

From doing a bit of research, I have found that this company is rather new, or at least having a new name. It seems that they have changed names quite a bit over the past 3 to 5 years. Just by knowing that, leaves me to believe that they are not that good of a business!

***Stay far, far, away from them***

This report was posted on Ripoff Report on 7/21/2010 2:54:24 AM and is a permanent record located here: http://www.ripoffreport.com/glass-repair-shops/windshield-specialis/windshield-specialists-cheap-e85f2.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Comment

My lady has used them TWICE.

AUTHOR: honeybadger43 - Summerville (United States of America)

SUBMITTED: Wednesday, November 16, 2011

My girl has used Windshield Specialists twice in the last eighteen months. She met them at the Cactus Car Wash in North Charleston. Jason (I believe was his name) approached her the 1st time because she had a broken windshield. He was neatly dressed and shaven. She does not "sign-up on the spot" very often, but because of Jason's professional manor and knowledge, she scheduled an appointment. Just to be cautious, she did ask for references. After speaking with 3 previous customers, she had her windshield installed 4 days later. The new windshield was exactly the same as the original (except, NO CRACK LOL). She (my lady) is a VERY structured person. Not only did she talk to those previous customers, she also talked to the management at Cactus Car Wash. They assured her that they did great work and that he (the Manager) has had an on-going business relationship with the Sales Manager of Windshield Specialists for the last 5 years. He went out of his way to say that many glass companies want to be there, but he turns them away because of the customer care that the crew at WS gives to his customers.

Also...she did have a small problem with a loose molding around the glass on her car 3 months after her last windshield was replaced. Jason had a glass guy out the next DAY to take care of it. I would HIGHLY recommend Windshield Specialists to everyone I know. In fact, I already HAVE.