Zaccardi's Failure to ship Scarsdale New York

In November of 2008,as a Christmas gift for my mother, I paid this outfit $348 for a year's coffee-of-the-month shipment of two pounds of bean coffee per month.

The November shipment was the only one that ever arrived normally.

No December shipment

Finally in late January after a complaining email on my part and a phone call they sent the December and January shipments together.

No February shipment

Now, late March, I will have to call again. This time I will prefer a pro-rated refund.

Needless to say, I will not be renewing this "service." At first, I just wrote it off to amateurish incompentence. That was giving them the benefit of the doubt. Now, I believe it is deliberate policy...a rip-off.

Ben
Redmond, Washington
U.S.A.