I to have had many bad experiences with Government Liquidations.
Being a member for many years , at first they were not to bad to deal with.
But now they have became so big that the consumer does not matter to them. Most of the GL site's are staffed with very pleasant people and I enjoy working with them all, except one ice queen that's at a regular site I deal with.
Our problems have been with the main office. They take days to respond to emails, if your lucky to get a response. When you call with questions they are not helpful. No one seems to know what is going on and to make things worse they act like they just don't care about your needs and that your questions are really putting them out. This is not just a one time event.
We have called over 4 times to ask questions and have been treated the same way every time,
I won bid that required a EUC, I sent it to them 2 hrs after the awarding of the bid. We faxed a copy as well as emailed it to them. 7 days later I called to see why our status had not changed and they said we had not submitted one yet.
So we sent it in again, It took them over 21 days just to review it before it was forwarded to Battle creek. It has now been over 42 days since they took our payment and I still have nothing to show for it. Still waiting for a paid in full invoice and a approved EUC.
I think they put their favorites customers on the top of the list and the little guys keep getting put on the bottom of the stack. Or their EUC Department has only one person doing it all. I think the Peruvian Post office is faster than Government Liquidations.
Government Liquidation is somewhat of a embarrassment to the American people..
I think the U.S. Government should think real hard about awarding them the contracts next time.
But I know its all about the money and such.
And I am sure Government Liquidations works hard to keep the right people happy and forget about the rest of us. The little folks that made them what they are today.
My advise, don't buy anything from them. Search for other means of getting the things you need and want. We get most of our needs met by attending other live auctions.
You will avoid a lot of headaches if you do.
My company is done with them for good.