US Direct Express Card And The GOVERNMENT THIS PROGRAM IS A SCAMMER'S DREAM COME TRUE! Internet

My government issued USDirectExpress Card was stolen from my purse and it has been over a week I have been calling the idiots for information for the police! I finally sent this email:

This Direct Express Card for disability payments should be cancelled! It is RIDICULOUS that a disabled individual should have to put up with the verbal abuse of the customer service reps!! (Kimberly, the 3rd idiot I talked too, refused to allow me to speak with a supervisor and SLAMMED THE PHONE DOWN!) My card was stolen on 7-1-2009 and I am working diligently with the police! I MUST have the 16 digit account number from the front of the card that was stolen!! This is how cops from all over America pull up the videos at the ATM machine and grocery stores!! I NEED HELP NOW FROM A COMPETENT PERSON AT DIRECTEXPRESS!

Believe it or not these morons issued the card and now claim they do not have access to the card number! Someone needs to put an end to this pilot card program before the government starts the endless task of "fixing" it costing us billions!

I, too, get my Social Security benefits via the US Direct Express Debit card, and recently had an unauthorized charge made to my account as well. I also tried unsuccessfully for three days to talk to someone in their customer service dept. by dialing the number on the back of the card and following the prompts. Finally, I called the Social Security office and was told to call the bank who issued the card, which in my case was Comerica. A very helpful lady there told me the "trick" to getting through to customer service. After you call the number on the back of the debit card, the first thing the automated voice says is "For English, press one". The lady from Comerica told me to press three, instead. As soon as I did, the

automated voice said, "Please hold while I connect you to a customer service representative." I was immediately connected to an actual person, who helped me find out who made the unauthorized charge to my account, and I was able to get the charge taken off my card.

I just wanted to say that I am sick of everyone referring to people who work for this company as an idiot! Eighty percent of the calls that I get I am being yelled at and treated like a moron, well if people would listen to what they are told and not call us yelling bc they are mad maybe they would get somewhere!

  First, we are VERY limited on the things we can do for people who have this card, we service the CARD and that is all. NOTHING more! No we can not push your money through at 11:00PM the night before they are going on the card, NO I can not put your money back b/c you tried to take 2000 out of an ATM machine. Also when you call in and are asked if you have ANY questions before we start the enrollment process ask whom ever your talking to! Don't wait till something pops up on the bill and you get mad and say that we didnt tell you about that fee.
 I understand that some people may feel like they are being treated poorly but seriously we are not the Social Security office we only SERVICE the card!
If you are having an issue with a dispute b/c there is money missing from your account you call in and tell us what is not supposed to be taken out we send that off to a place in Texas and they send you paper work in the mail 7-10 days to get the paper work. Then you have to fill out the paper work and mail it back. It can take up to 45 days before you hear anything back via mail again.I know that 45 days is a LONG time but there are a lot of people and disputes that have to go so we ask that you be patient.
 Also when people call in and they order a new card and they want it sent by UPS, first off it takes 2-3 business days 2 days to get your new card made and one day for the overnight! If you call me at midnight you are not going to receive your card the next day its not a rip off it takes time to make your new card! Second off it is a 13.50 fee to have your card sent via UPS and we will only comp it if its our fault you didnt get your card in the first place!

 I think it stinks that people say such bad things about the CSR's who work for this company we are here to help you but as I have said we are very limited on what we can do to help you.. We only service the cards and we talk to over 200 people a day so the next time you wanna complaine that we are treating you poorly remeber that their is only so much we can do to help and most other things you have to contact your local Social Security office for!

I get my disabilty benefits as well. You may have gone to the wrong web site. This happend to me when I tryied to sign up.The correct e-mail address for them is www.USdirectExpress.com and the proper phone number is 1-888-741-1115.

 

I hope if this corrects the problem when you go to the correct website, you consider removing your post. there are a lot of social security recipiants that may be freaked out by this.

I know the first time I went to sign up, there were multiply web sites and they were scam. I hope the above information helps you and they have wonderful customer service. Good luck, I hope this helps you.

If this person has a Direct Express Card then she would see right on the back of the card there is a Customer Service Telephone Number and a Website Address. When calling Cust. Serv. one of the options is to report a questionable transaction.

I am a card holder and have only good reports about the card and its convenience.

For her to say there is no way to contact them is ridiculous. She is either stupid or blind as a bat. I noticed she liked to use the F-word when in reality she is the F****N idiot.

What is up with those of you who can't connect w/ customer service? Get him to the 21st century already. I thank God every month for Comerica The Bank in the air. If you have judgements or creditors trying to freeze your assets Comerica is the cure. 

The service is excellent. The convenience is undisputed among my SS disability & all who are of age to collect their hard earned SS benefits. I have Survivor Benefits as my husband worked hard for 20 years in the local incorporated village. Without these benefits & without the convenience of the Direct Express Card I would not know how I would survive.

I can transfer funds via the net into my checking account & pay bills, I can go to any ATM and get cash and I can call customer service and get EXCELLENT service. Bravo to the Card. And thank you to the wonderful service given by the customer service reps.   

  I am a disabled vet and I also use the Direct Express Card for my disabilty check. I had trouble trying to figure out how to get a hold of cutomer service.

Here is how it works.  When you call the toll free number that is on the back of the card, 888-741-1115, you go through the prosess. After you have entered your information and you get your balance, it will offer you choices. Select the 3 on your push button phone.  It says it is for lost or stolen cards, but it is also how you get in touch with customer service.

 

Good luck to you.

 

Ken 
  

  

After you enter one for english, quickly enter 3, and you will go to a cust service rep.  This info is not posted anywhere, so I finally called their international #, and they told me how.  I have used this method several times.  Hope this helps.

Consumers

are savvy to your company & it's unethical & misleading,

misrepresenting bad-business practices preying upon the weakest, & sometimes poorest, link of

our American society: the disabled & elderly. We have a voice, we pay

taxes, are registered voters we are organized and we are outraged!!! Changes

WILL be taking place either through politics OR policy & protocols. My

counsel to your company: PRACTICE ETHICAL BUSINESS WITH DIRECT & FULL DISCLOSURE

UP- FRONT about WHO you are, and what you offer! DO NOT Misrepresent yourselves

as a online bank- you are not! Do NOT MISLEAD consumers into believing that you

offer an FDIC insured CHECK CARD Account with MASTERCARD LOGO & all vested privileges-

for again, you DO NOT! BE HONEST- it is the BEST policy- even in a

QUASI-LEGITMATE Business such as usdirectexpress- DISCLOSE WHAT YOU REALLY ARE

& the limited service that you REALLY do provide @ usdirectexpress - A

PRE-PAID MATERCARD RELOADABLE DEBIT CARD with sponsorship- but NOT FDIC

insurance via Comerca Bank!



 



 Masquerade is over- your true face is now seen-so- BUYER BEWARE!

Advice: to all usdirectexpress current card holders get a REAL Bank- in your

own local community, request a bank official to assist you in transferring ALL

usdirect express account funds to your NEW account and set up DIRECT DEPOSIT

for FUTURE benefits with your NEW Bank and the government office responsible

for your funds dispersement- oh AND BE SURE to de-activate your usdirectexpress

account card as SOON as the EFT (Electronic Funds Transfer) goes from pending

to paid- & said transaction is VERIFIED as being credited to your NEW BANK

ACCOUNT... then destroy the card. Counsel to the NICE CSR- get a REAL Job with

a REAL Bank call center so that your integrity, honor & professional

reputation remain intact.



 



WHY?  I am NOW on a MISSION from GOD- to make certain

that NO ONE ever again suffers due to usdirectexpress (your employer’s)

unethical banking practices. WHY? Because I have a professional background in

Merchant & Commercial Banking, Financial services & Marketing  AND I am currently a disabled person , &

a FORMER usdirectexpress account holder, who once was also a technical writer:  I intend to put to use my experience and

skills to see your company brought into account or demise & termination.   I will write whomever I must write to.  I will contact whomever I must contact to see

that your company will no longer be contracted by the US Government for

Government fund dispersal to recipient account holders. 



 



I will continue

contact Government officials to effect a change in WHO this banking business is

done with.  I have already contacted a

number of privately held banking interests to suggest their sales department

BID for the business your company is so POORLY managing. I will not STOP until

I see a successful resolution- a REAL FDIC BANK handling the business that was

PREVIOUSLY outsourced to your so-called online pre-paid debit card company. To

a DIS-reputable company like the one you state in whose service you are

currently employed- I am your WORST nightmare.

I also receive SSI on a usdirect express card. I have had an incident with an unauthorized purchase, but I called the 800 number on the back of the card. I got right through and they sent the correct paperwork out to me to have this taken care of.

They do have rules. You have to follow them just like anywhere else. If you call and tell them "$50 was taken off my account and i didnt authorize it." they have to INVESTIGATE IT. They have to make sure you are not trying to stiff them out of money. It takes time. You can not expect them to just say "ok i believe you, here is your $50 back" Unfortunately there are too many crooks in the world and you cannot trust people when it comes to money.

As previously discussed, the number on the card is 1-888-741-1115

And also remember, you catch more bees with honey than you do vinegar. If you want a quick friendly response, then be friendly to the person on the other end of the phone. They personally cannot authorize your money back.

"You know were not all idiots.
AUTHOR: Opethblue - Crawfordsville (USA)
SUBMITTED: Wednesday, October 07, 2009

I just wanted to say that I am sick of everyone referring to people who work for this company as an idiot!"

What company idiot? Direct Express? Moron: SINCE 2009 I HAVE NOT BEEN ABLE TO GET THROUGH TO A LIVE CUSTOMER SERVICE PERSON, SO WHAT THE HELL ARE YOU TALKING ABOUT. THE CONSUMER, CITIZEN COMPLAINING IS CORRECT: YOU HAVE NO CUSTOMER SERVICE YOU STUPID FED. On top of that the other idiot who is clearly AN IDIOT who is saying, "Oh ur gonna freak out social security recips" WHAT? Who is that moron talking to? THERE IS NO CUSTOMER SERVICE. WHOEVER THAT IDIOT IS IS SO DUMB THEY GIVE A WEBSITE IN PLACE OF AN EMAIL!!! And what the h**l: OBVIOUSLY THAT MORON NEVER EVEN CALLED THE NUMBER! And as if the complainer who started this thread DIDNT CALL? THEN WHY WUD THEY BE COMPLAINING YOU IDIOT!? SINCE 2009, AGAIN, 2009, I HAVE NOT BEEN ABLE TO GET A LIVE PERSON AND YOUR IDIOTIC GOVERNMENT COMPANY, WHATEVER THE H**L IT IS, FED, DOESN'T HAVE AN EMAIL. I just called a few mins ago (12-8-2011) and pressing ZERO doesn't get an operator and get a thanksgiving message by some dreary voiced fat sounding person just droning on and on. Then I press three to get the maintenance info, but what happens? IT TELLS ME THE PHONE NUMBER, NOT THE NUMBER THREE EVEN, BUT THE PHONE NUMBER DOES NOT WORK. How are disabled people supposed to get help!!!!!!!? Yet you, an anonymous coward, is whining about being called a moron? And about the zero, I ended up after not being able to get through to your imaginary customer service to some Darla woman at acs-inc.com! Who the h**l are they? IT'S AN OUTSOURCING COMPANY! Last year I told her that there were problems getting through to "your" customer service and that pressing zero did nothing. She said she'd forward it to whoever. So what happened? THE THANKSGIVING MESSAGE APPARENTLY. You are stupid!

"Eighty percent of the
calls that I get I am being yelled at and treated like a moron, well if people would listen to what they are told and not call us yelling bc they are mad maybe they would get somewhere!

First, we are VERY limited on the things we can do for people who have this card,"

MORON YOU DON'T EVEN HAVE PROOF YOU ARE WHO YOU SAY YOU ARE LET ALONE FOR THESE CALLS. AND EVEN IF MAGICALLY PEOPLE ARE ABLE TO GET THROUGH TO DIRECT EXPRESS (HOW IF A MULTI BILLION DOLLAR BANK LIKE COMERICA COULDN'T?!) COULD YA POSSIBLY UNDERSTAND WHY DISABLED PEOPLE AND ELDERLY PEOPLE WUD BE PISSED THAT THEY END UP WITH A MORON LIKE YOU AFTER ALL THE TROUBLE THEY HAD TO GET THROUGH TO SOMEONE? Idiot?

"we service the CARD and that is all."

Who the h**l even was whining about the customer service? THERE IS NONE YOU IDIOT. WHO THE H**L ARE YOU IDIOT? YOU'RE A GHOST!

"NOTHING more!"

Moron: then why don't you be a good citizen and report to the better business bureau that everyone hates your company because they don't do anything? Duh? Why don't you say, "Everyone is pissed, why? Maybe the owners or heads of the company are bad people? Maybe I should report them to congress." You're not someone who is helpless are you? You have a job supposedly right? SO DO SOMETHING IDIOT DON'T JUST SIT THERE AND PASS THE BUCK!

"No we can not push your money through at 11:00PM the night before they are going on the card,"

Idiot, I've been waiting eight days for a refund that amazon send already went through and that they even had a ref number that they get back when the refund is made, and this isn't the first time this has happened. It had to be FORCED THROUGH, so shut up.

"NO I can not put your money back b/c you tried to take 2000 out of an ATM machine."

Are you a shill? Go away pest.

"Also when you call in and are asked if you have ANY questions before we start the enrollment process ask whom ever your talking to!"

Hey idiot: no one is talking about the enrollment process, the thread was started on NOT HAVING CUSTOMER SERVICE YOU IDIOT. WHO THE HELL ARE YOU AND HOW CAN YOU BE REACHED. THAT IS THE POINT OF THIS THREAD IDIOT.

"Don't wait till something pops up on the bill and you get mad and say that we didnt tell you about that fee."

Wow you are such a weasel, stop changing the subject government fake who is afraid of being sued. Do you work for the treasury dept.? Are you an ex social sec. worker who was paid to put up a smoke screen?

"I understand that some people may feel like they are being treated poorly but seriously we are not the Social Security office we only SERVICE the card!"

Moron: what the hell are you ranting about? See how stupid gov employees and their shills are? They bullshit and make up irrelevant nonsense to avoid being sued. Look at the way this idiot structures their rant even, it's a horrid mess, it's as if it's meant to just wear you down trying to read it.

"If you are having an issue with a dispute b/c there is money missing from your account you call in and tell us what is not supposed to be taken out we send that off to a place in Texas and they send you paper work in the mail 7-10 days to get the paper work."

Am I seriously supposed to read that run on sentence? Do I even want to try to make sense of your rant? What an idiot.

"Then you have to fill out the paper work and mail it back. It can take up to 45 days before you hear anything back via mail again.I know that 45 days is a LONG time but there are a lot of people and disputes that have to go so we ask that
you be patient.   Also when people call in and they order a new card and they want it sent by UPS, first off it takes 2-3 business days 2 days to get your new card made and one day for the overnight! If you call me at midnight you are not going to receive your card the next day its not a rip off it takes time to make your new card! Second off it is a 13.50 fee to have your card sent via UPS and we will only comp it if its our fault you didnt get your card in the first place! "

Wow what a rant, not reading that. Let's get back to the subject everyone: NO CUSTOMER SERVICE.

" I think it stinks that people say such bad things about the CSR's who work for this company we are here to help you but as I have said we are very limited on what we can do to help you.. We only service the cards and we talk to over 200 people a day so the next time you wanna complaine that we are treating you poorly remeber that their is only so much we
can do to help and most other things you have to contact your local Social Security office for!"

Hey idiot: no one is talking about social security: we're talking about customer service idiot, for the card idiot, for which there is none idiot. I even tried the hearing disabled line: STILL COULD NOT GET THROUGH TO CUSTOMER SERVICE. YOU ARE A LIAR AND A FAKE. It's been two years and STILL NO CUSTOMER SERVICE.

If anyone wants to contact me you can get through to me at chosenbygrace at live.com

We disabled really need to do a class action lawsuit against DirectExpress on this.

I have a direct express card as well and they do have customer service!  When you call the 800/888 number on the back of the card ( number you call to get your balance/activity) if you listen to all the prompts it will give you the option of speaking to someone if you dispute a charge. 

My phone provider double dipped my card just a few months ago and I spoke with a customer service person at direct express and they transferred me to the claims dept.  I was sent a form to fill out to contest the charge but I never had to take it that far because the phone company was willing to refund the $38 back to my card.

The only complaint I have with the card is that I cannot load additional funds to it so I have to make sure that if there is a purchase I wish to make which requires electronic payment that I leave enough money on my card to cover it.

I hope you try again to contact direct express and get the disputed funds returned to your card.  It is hard enough to make it on social security without getting ripped off for part of your income.  Best of luck to you.

I have had Social Security sent to a Direct Express card for eight years nine months as of January 2012.

Fortunately, besides December 2011 having a $22.73 overcharge I have never had erroneous charges to my card. I find it hard to believe that the governement is ripping us off through our Social Security Debit cards when they have so many other ways.

Regarding the complaint about no customer service; dial the 888-741-1115 phone number on the back of the card. Go through the motions of pressing one (for English, this is America, an English speaking country, right?), then enter your card number, then your password. Wait for all the explanations then press #3 to report a stolen card and a service representative will come on. I did this for my $22.73 overcharge, talked to a human being and found out it was my charge.

Also, you can go to http:www.directexpress.com and get your statement, which will show you who and when the charges were made.

I'm a retired airline pilot from a major corporation, who has been retired since 2003.

Flyboy