The upper-level management (especially the assistant manager, Larry Berg) at the Smith's Food and Drug, a division of The Kroger Co., in Evanston , Wyoming treats employees very poorly. The morale at the store is horrible as a result. The store director, Toni Bradford, is a nice person in general but has a "don't bug me" attitude. Any employee complaint is shrugged off and she simply responds that the person is "lucky to have a job" and "I have dozens of applicants on file who would love to take your job." Larry Berg has an "I'm better than you" attitude and plays favorites. He talks down to most employees and finds constant fault. Neither Larry nor Toni will give any praise for a job well-done. Larry unashamedly gives select employees preferential treatment. For example, a newly hired single young man (Perry) was brought in off the street as a customer service manager. He was promised 40 hours per week and is the only hourly employee to receive 40 hours. At the same time, most every other employee is constantly having their hours cut to the point that they can't make ends meet and they struggle to support their families. Ironically, Perry brags to other employees about his regular marijuana usage and about being able to beat the drug test. Other employees joke that he is treated like “God’s gift” to Smith’s. The morale in the store is dismal at most. Larry is an unbending, unresponsive, and dictatorial boss. No respect is shown toward employees, with the exception of his favorites like Perry. Toni and Larry's management style is dysfunctional in regard to employees that try hard to be loyal and dependable but have their morale crushed instead. Employees talk amongst themselves about their frustrations but do not dare reveal those feelings to management for fear of losing their jobs. Unfortunately, Evanston is a small town with little to no employment options. The low workforce morale is showing up in reduced employee performance as would be naturally expected. However, instead of getting a clue and realizing that their authoritarian based command and control management style is to blame, Toni and Larry force their puppet department managers to demand employees straighten up (and make them look good) or lose their job.