I recently got back into shooting and collecting guns and decided it was time to make some purchases of relatively inexpensive firearms to add to my collection of shooters. For weeks I researched and contacted companies about a Russian made SKS 1945 rifle. I decided to choose Moving Target mainly because they offer an online purchase and they can be reached via phone and email. Now The main deciding factor was reached in a pre-order phone call where I was able to speak with a live person who sold me on the ability contact them if a customer service problem ever arises, “Edgar” led me to believe that dealing with his company is a better decision because I could contact a real person and not just a email address as with the other companies I was looking into doing business with.
To me all was well and I proceeded to provide credit card information and place the order. I received the gun as promised and was very happy with the product; it appeared to be as promised. Approximately 3 weeks after purchase I was able to take the gun to the range to do some shooting, it performed flawlessly and I was happy until I got home and started cleaning the gun. I noticed that some heavy wear and peening of the metal occurred during the short shoot (80 rounds). This wear is excessive and quite destructive in nature. I contacted the vendor and was asked to provide photos and I did, I was under the impression he would make it right and I was satisfied. During this call I also placed another order for a more expensive gun to show I was in this for the long haul and also to show good faith as a customer.
Moving Target was only too happy to take my second order and pretend to care about the first orders problem. Immediately after the second order the company refused to respond to any questions about return, or getting the gun repaired. I even offered to pay shipping both ways for them. My problem is considering the nature of their business and the products they sell one would assume they would want to make sure their customers are safe with safe equipment. It seems very unprofessional to cut and run like they have with this order. I will be contacting the chief firearms officer about this complaint in the near future and telling them what has happened. I was always willing to be helpful and never once asked for my money back, I just wanted to have a properly functioning gun as I was led to believe I would receive initially.
The loss of money is small, less than 300 dollars, I am not too concerned with that. The fact that a customer reported a safety concern and problem with their products and they have zero interest in making it right is scary. Until they make this right I have to warn all potential customers buy and shoot at your own risk from Moving Target. They, as it appears to me, could care less about your safety and the safety of their products.
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