Botach Tactical (.com)Botach Tactical Miserable Lack of Any Customer Support Los Angeles California

Ordered some items from Botach Tactical on March 15 for parts that were supposedly "in-stock." I immediately recieved an email the parts were backordered for 4-7 days.

March 23, I sent an email requesting a status update.

March 25, I sent an email requesting another status update.

March 27, I sent an email requesting another status update.

March 31, I called their customer support number during normal business hours, left a message.

April 3, I called again and left another message with their customer support desk.

April 6, I called again and was lucky enough that one of their customer support agents answered. She stated it was on backorder for another 4-7 days. I thanked her, and hung up.

April 15, I sent an email requesting my order be cancelled, and requesting they confirm it.

April 17, I sent another email requesting my order be cancelled "in so many words."

April 21, I sent another email demanding confirmation the order has been cancelled.

As of April 21, I checked their online order system, and it has NOT been cancelled.

My hope is this report will warn others away from such a company that has a history of zero customer service.

Creceveur
New Albany, Indiana
U.S.A.