Northstarcases.com Poor customer service Internet

If you purchase something from this company beware. I purchased an item on 12/16/2011. I have requested multiple times by email for information regarding the shipment of my purchase. The site lists several emails to make contact. The site also says you will receive a reply in 24 hours. I have not heard from anyone. I found the phone number for this company online. Called and left a message. Nothing. Also, the phone number is not on the web site. I only want to know when my item is to be shipped or if it already has.... I cannot comment on the product because I do not have it in hand. The quality may be outstanding. Based on the customer service I am not very confident.... Hoping they make it right.