Tactical Gun Armory Deceptive Business Practices Knoxville Tennessee

It is the same story that has been told many times at numerous online posts. Tactical Gun Armory (TGA) sells, takes orders, and quickly collects payment for items that are not available. If the customer cancels the order, expect a long and drawn out refund that is a whole lot slower than the charges made to your credit card.

Without any indication of the item unavailable, I made the mistake of ordering a revolver on August 6. Six days later, I found out that the item is “backordered” for at least 3-4 weeks. I cancelled the order and was told that it will take 7-10 days to see a refund to my credit card. Twelve days have gone by and no refund was made. I called to inform TGA that I am taking actions with the Better Business Bureau, the Attorney General’s Office, and any other consumer protection organizations. Six days later, the refund showed up.

I must point out a comment made online that because this company sells products that are relatively lower as compared with the other sellers then the customers get what they pay for. What a seriously flawed and another crooked way of logic and thinking. That could be defensible if the facts are made known by TGA to the customer at the time business is conducted. Important facts such as the item not being available and credit card will be charged the same as if the item is ready to ship. If not, then that is deception and misrepresentation by all definitions. This is the first time I have dealt with an online retailer that charges a credit card for an item that is not available for who knows how long.

Why this business has continued to exist with such shady practices is beyond me. If the laws are not good enough to protect the unknowing consumers, then we should at least inform and warn as many people as we can. Gun advocates, legitimate businesses, and organizations such as the NRA and other firearms owners associations should be involved in informing the public. The bottom line, stay away from TGA. The few dollars you think you can save with TGA are well worth spending at reputable gun and accessories retailers. Stay Away!!