October 1, 2010
To Whom It May Concern:
I am the owner of the Beautiful
Options Salon in Northridge, California. I’m writing this letter to have you
remove an untrue and slanderous post from your website about me, my hair
stylists, and my salon. Unfortunately,
the woman did not post her name along with her comments and I do not recall her
name from my conversations with her.
However, I can tell you that it is only negative comment posted about
me, my stylists and my salon so it will be easy for you to identify the post.
Allow me to give you the background information, so that you
can see why I am making this request of you.
This woman called me about a year and half ago and said that she had a
gift certificate for a facial. Because
our stylists are all independent contractors, it is our standard operating
procedure to verify the authenticity of certificate by asking the recipients of
gift certificates who gave the certificate to them and who from the salon
endorsed the certificate. When I asked
her these questions, she said that the certificate was given to her about 3
years ago and she doesn’t remember who gave it to her and couldn’t make the
name of the person who endorsed the certificate. I then asked her if she would email or fax me
a copy of the gift certificate and I would look it up in our records. At that point she began to get irritated
because of my request and I decided to transfer her call directly to our
facialist, Mamta in hopes that maybe she may have more information available to
verify the certificate and then be able to set up an appointment. Mamta looked through her records and didn’t
see anything that matched up, so then she too asked the woman to send a copy of
the certificate so it could be verified.
At that point this woman began angrily threatening our facialist with
legal action. Mamta then transferred the
phone call to our Salon Manager, John.
Since we are in the customer service business, John made an effort
to make this situation better by offering her a complimentary hair cut/blow dry
in addition to the gift certificate or a refund of certificate facial services but he said that the
certificate did need to be produced. She
was very receptive to John’s offer and apologized for over reacting. To this day the certificate has not been
produced.
We then learned that she had filed a complaint with the
Better Business Bureau
. At no time was this
woman denied services, just simply told that she needed to produce certificate
so that we could verify it and then set up an appointment.
She stated that a gift certificate was given to her from her
little brother, but on the day she called, when asked who provided her with the
gift certificate she stated that she did not remember who gave it to her. I then
asked who signed the gift certificate and she did not know that either until I
told her my name. I asked her to please send it to me so I could review it and
make the decision to either send her money back or give her credit.
My former partner also spoke with her, and offered her a complimentary
hair cut , and blow dry for the misunderstanding
and she agreed. However, she has never until this day been able to produced the
gift certificate or has come in for the complimentary hair cut/ blow dry that
was offered.
On another occasion she called and spoke with our facial
lady to set up an appointment, stating she had this gift certificate. Also she
stated to her, that the gift certificate was issued almost 3 years ago. Our
facial lady simply asked her who had signed off on the certificate, being as
all the hair stylists are independent contractors and within the past three
years a few stylists have come and gone.
She wanted to make sure who was the person who received the payment and
if she or he was still around. When she was told this she started screaming and
yelling that she was going to acquire a lawyer and sue.
This woman has slandered my name, my salon, and my stylists
with the same post on seven different websites. I am a person who believes that
everyone should have their opinion and it is always good to hear them
especially when they are a fact! However when I tried my very hardest to
accommodate her, and make things right, she refused and was never able to
produce the gift certificate. I’m saddened to see that she felt the need to go
to 7 different people/ websites to plead her case, when you are right you need
only one. Also, I have filed a complaint with the Better Business Bureau about
removing this post from their website. They wrote her and she did not reply,
and so as a result they were more than happy to remove the complaint from their
site.
I am requesting from you today to please remove this slanderous
post from this woman, as I have done everything in my power to rectify the
situation. It would be greatly appreciated as it is affecting my business very
unfairly. I thank you in advance for your prompt reply.
Sincerely,
CF
Owner of Beautiful Options
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
