Lace Flair Michelle Hall aka upaclip, laceflair did not return calls or email, have not refunded my money or sent my product Chatsworth, California

I placed and order with Michelle Hall on 10/24/2009, she seemed very nice and this was my second time ordering from her. The first time, I ordered the product was not the color that was stated on the web and the quality of hair was very poor for the price. ( Worse then Sassy's 11.99 human hair.) Nevertheless she explained and I let that one go. She sent me a picture of Indian Remy hair that was suppose to be the finest quality and the picture made the hair look great as well. So I ordered the pony for 185.00 which should have been here no later then 11/01/2009. Upon not receiving the product I called her and emailed her, no response. Finally she calls me back and states the hair she received was unacceptable and she was going to send it back and if she can't get a better one she would spend her own money and provide me with the same hair Janet Jackson uses ( which I can care less). So I said ok. Well she promised I would have the hair by 11/10 which I know is only one day, but I am angry because she also promised to call me 11/09/2009 to assure me the product was being sent out. I never received a call nor did she respond to my emails. Poor follow up for a business. Then I find more reports similar to mine on here. I later received and email this morning stating she had become ill and her staff did not know what to do with my order(WTF). How the hell do you have staff and they can't send orders out as you the OWNER promised. So I called her home number and in the middle of leaving a message someone picks up the phone and hangs up. At this point I Just want my money back. I also could not find her business registered with the State of California. I wonder if this is someone working from home illegally. She claims she has a staff, but no one ever answers the phone