Pink Lace Wigs Long Wait Still No Wig Internet

I ordered my wig on 1/7/2010 paying extra for 2-3 week processing.  That time passed without my wig arriving or anyone at pink lace wigs knowing where in the process my wig was.  After many called they agreed to credit back the rush fee and told be the wig should be finished by 2/3/2010.  As of today 2/09/2010 no wig.  No one can seem to figure out where my wig is or when I should get it.  Now i am told I need to wait until it has been 6 weeks before I should be upset.  Too late I am already upset.  I asked to speak to a manager and was told there are no manager there.  I let them know that I expect a call back by the end of business today or I will start filling complaints with the Attorney Generals office in MD and the BBB.  The next step will be to file a dispute with my credit card company.  The girl on the phone told me I could not do any of those things until it had been 6 weeks........want to bet!