Ryobi TTI One WorldRyobi TTI One World No viable warranty service Anderson, South Carolina

A lot of people choose, to their own dismay, to not read their warranty that so clearly comes w/ anything that you purchase. This customer clearly did not do that and instead opted to call customer service without reading their warranty. If they did they would have known that they had a 30 refund policy @ Home Depot. Obviously they close to not do that and as their warranty clearly states for warranty service the unit has to go to a service center for repair and the consumer assumes responsiblity for sending warranty issues to service centers for repair or replacement.

BTW an AUTHORIZED SERVICE CENTER is just that, a SERVICE CENTER, not a PARTS STOCKER, DISTRUBUTOR, NOR DEALER.

I just urge people that when you decide to purchase something that youdo read all the information provided to you before assume that you can do what ever you, how ever you want and expect people to do as you want to help you.

I am sure that the customer service represenative that you spoke with tried to help you in all possible ways but it seems as if you took no time to follow the directions....

I have had an issue with a Ryobi product that I had. After contacting the very same customer service department (after reading my warranty for my unit), I was very please w/ the help and generosity that I recieved.

A lot of people choose, to their own dismay, to not read their warranty that so clearly comes w/ anything that you purchase. This customer clearly did not do that and instead opted to call customer service without reading their warranty. If they did they would have known that they had a 30 refund policy @ Home Depot. Obviously they chose to not do that and as their warranty clearly states for warranty service the unit has to go to a service center for repair and the consumer assumes that responsiblity. BTW an AUTHORIZED SERVICE CENTER is just that, a SERVICE CENTER, not a PARTS STOCKER, DISTRUBUTOR, NOR DEALER. I just urge people that when you decide to purchase something that you do read all the information provided to you before assume that you can do what ever you, how ever you want and expect people to do as you want to help you. I am sure that the customer service represenative that you spoke with tried to help you in all possible ways but it seems as if you took no time to follow the directions....

A lot of people choose, to their own dismay, to not read their warranty that so clearly comes w/ anything that you purchase. This customer clearly did not do that and instead opted to call customer service without reading their warranty. If they did they would have known that they had a 30 refund policy @ Home Depot. Obviously they close to not do that and as their warranty clearly states for warranty service the unit has to go to a service center for repair and the consumer assumes responsiblity for sending warranty issues to service centers for repair or replacement.

BTW an AUTHORIZED SERVICE CENTER is just that, a SERVICE CENTER, not a PARTS STOCKER, DISTRUBUTOR, NOR DEALER.

I just urge people that when you decide to purchase something that you read all the information provided to you before assume that you can do what ever you want, how ever you want and expect people to do as you want to help you.

I am sure that the customer service represenative that you spoke with tried to help you in all possible ways but it seems as if you took no time to follow the directions....

I read the warranty. I was not doing anything outside what the warranty said. I gave Ryobi the chance to keep their word and live up to the warranty. They did not, so I took option B and returned it to HD for a full refund. Ryobi should place a warranty warning on the box stating that there is no way to exercise the warranty without incurring aditional costs.

How can Ryobi justify no path to a warranty resolution without costing the consumer more money? This unit was brand new. How can they expect consumers to pay even more for what has already been paid for? Why is Ryobi's comment board down? It has been down since about February, 2009. I guess they didn't want anyone reading the hundreds of comments about crappy tools and even worse customer service.

BTW Ryobi's "Authorized Service Center" is NOT a Service Center at all if it cannot SERVICE anything. Unless your definition of service is "paint it black and put a plant in front of it - no one will notice", they do not live up to the name. Servicing actually requires that parts are available for repairs.

Calling people stupid and padding this board with disingenuous multiple responses, acting as both a consumer and an employee, is the act of a pathetic loser. Ryobi must be proud of high calibre employees such as yourself standing up for them. The "Bagdad Bob" approach to consumer complaints is amusing, but it seriously calls in to doubt the veracity of your statements. Maybe you could change your posting name to: "AnnoyedW/TheLyingMoronIseeinthemirroreverymorning"

Don't take my word for it, Google "Ryobi warranty complaints" and sift through the myriad of complaints about Ryobi's lack of service and high volume of low usage/out of the box failures worldwide and Ryobi's consistent failure to remedy the situation. Ryobi should not be able to sell doorstops and boat achors as power tools.