• Report: #255333

Complaint Review: Sears Roebuck & Co.

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  • Submitted: Monday, June 18, 2007
  • Last Posting: Tuesday, March 25, 2008
  • Reported By: — greenville South Carolina
Sears Roebuck & Co.
Haywood Rd. Greenville SC Greenville South Carolina 29601 U.S.A.

Sears Roebuck & Co. Bait and Switch Ripoff Greenville South Carolina


1Author 0Consumer 1Employee/Owner

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Yesterday my wife went to sears to purchare a trim saw (00911578000)for Fathers Day. We had seen it online on special for $49.99. At the store they didn't have it in stock and told her to order it online. She ordered it online, and it arrived for pick-up at the Haywood road store.

I went and picked it up today on my way out of town on business. When I recieved it, I noticed that it had printed on it " battery and charger NOT included. In the online ad it says nothing about this. If one digs into the Specifications, it does say that the battery isn't included. I feel that this is deceptive and is a bait and switch deal. I plan to return it as soon as I return to town tomorrow. If Sears is going to do business this way, then I'll take my business elsewhere. I hate to be tricked. Would you like it if you bought a car and after completeing the sale you found out that it didn't come with an engine? Do you sell lawnmowers without wheels? After trading with Sears for 35 years, I didn't think you'd resort to such tactics to make a dollar. You'll never get another of mine!

Keith
greenville, South Carolina
U.S.A.

This report was posted on Ripoff Report on 6/18/2007 8:32:15 PM and is a permanent record located here: http://www.ripoffreport.com/hardware-tools/sears-roebuck-co/sears-roebuck-co-bait-and-s-aed5f.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Ex-Employee

Not bait and switch

AUTHOR: Angela - Manassas (U.S.A.)

SUBMITTED: Tuesday, March 25, 2008

I don't think you realize what the definition of bait and switch is.

As the consumer, it is your responsibilty to do your research on the product to see if it satisfies your requirements for that product. You even stated yourself that once you did some research, it did indeed say that it didn't come with a battery. At that price, it probably wouldn't come with a battery.

Of course the ad isn't going to mention it doesn't come with batteries. The sale ads don't cover everything that's on sale, just enough to get people's attention, and they're not going to waste space on information like that. But again, it is your responsibility as the consumer to do your research. It's like buying a CD player thinking it comes with batteries, and then upon opening the package, being angry it doesn't come with batteries, when it says it doesn't on the package.

Sears may be guilty of many things, but bait and switch isn't one of them. They work very hard to prevent this.
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