Fast Response Problems with getting refunds afer proper class cancellation Berkeley California

I registered for the Emergency Medical Technician class at the Fast Response ( FR) office in Berkeley, and paid my fees. I subsequently (June 4th) decided to take the class elsewhere (prior to the start date of the class) and properly notified Fast Response that I wished to drop the class.

I went to the fast response office (June 4th) and signed a form (which they required me to do at their office) and confirmed my desire to cancel the class. At that time they informed me (it is not documented in any of their copious paperwork) that they would make the refund to me in 30 days via check.

I called FR on July 5th and they informed me they were intending to cut the check on July 24th - with some excuse about check cycles blah, blah, blah. This is far beyond the 30 days they had led me to believe earlier. I explained my dismay to the accountant, and she promised to cut the check on July 16th instead explaining this was the soonest it could be done (even though 30 days from my cancellaiton was July 4).

On July 27 I still had not received my refund check so I called the office and left a message for accounting on voice mail. I am still awaiting a return call (they have never returned my calls when I leave messages). I am still awaiting my refund check and the issue is not resolved.

David
Oaland, California
U.S.A.