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  • Report: #741156

Complaint Review: 24 Hour Fitness

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  • Submitted: Wednesday, June 15, 2011
  • Last Posting: Tuesday, June 21, 2011
  • Reported By: Mike — Gilbert Arizona United States of America
24 Hour Fitness
PO Box 2689 Carlsbad, CA 92018 Carlsbad California 92018 United States of America

24 Hour Fitness forgery, bait and switch, fraudulent contracts, membership fees, annual dues Carlsbad, California

*UPDATE Employee: RE: 24 Hour Fitness Concern


1Author 0Consumer 1Employee/Owner

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I prepaid a 3 year family membership with 24 Hour Fitness with the promise of annual dues of $29 for the life of the membership.

24 Hour Fitness sent me a bill for my annual dues of $49. When I disputed the dues, I requested a copy of my original membership they sent me a forged membership showing $49 in annual fees. I also requested a copy of my wife's contract, they did the same. They sent a forged copy of her contract showing a $49 annual fee. Not only did they forge our signature, but their employee signed both my wife and my contract

which was impossible since my wife was in Arizona but I signed up in Texas. We sent them copies of our Drivers License showing our signatures were different than the contract. You can tell that they forged the contracts. But they said that neither party has a contract with either party and they must cancel our

membership unless we sign a new contract with them showing a yearly increase.

This report was posted on Ripoff Report on 6/15/2011 2:02:31 PM and is a permanent record located here: http://www.ripoffreport.com/health-clubs-gyms/24-hour-fitness/24-hour-fitness-forgery-bait-5f5fd.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

RE: 24 Hour Fitness Concern

AUTHOR: Andrea- 24 Hour Fitness - Carlsbad (United States of America)

Thank you very much for the feedback. We have researched this further and see that both our Corporate Member Services and legal teams are currently working on this concern for you. We will continue to follow up with them over the next week to ensure prompt resolution. 

-Andrea M.
24 Hour Fitness Corporate Office
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