The complaint filed against Gracie Barra of Georgia is 100% FALSE! This is a wonderful establishment where every member of the family can participate and enjoy. They offer morning, afternoon, and evening classes. There are many different levels of training as well. They start at 4-5 years old and go all the way to black belt classes. They also pride themselves on being available for you to train practically any time you want! They are open Monday - Saturday with multiple classes all day long, PLUS they allow open mat training between classes.
In regards to billing, I have never had a problem! It is handled by an outside agency, and for billing questions, the Financial Corporation that handles this should be contacted...but the General Manager, Marcia, will answer questions as well. They worked with me when I was having some financial difficulties so that my membership would not be interrupted at all.
I have NEVER had a problem recieving a return phone call! They strive to go over and above to meet everyone's needs. I receive text messages, emails, and Myspace updates on a regular basis. (Facebook page is in the works...) I have been notified via one of these methods of upcoming events or any changes. They even have printed newsletters. Communication is a plus!!!
The gym has NEVER been closed with no notice. I was there earlier tonight, and there was a notice on the front door that clearly said the gym would be closed on Monday, in observation of the Labor Day Holiday. Thats enough notice for me. Not to mention, I was given a list of the Holidays that the gym recognizes and closes for. Even when the gym was going through renovations to increase mat space, they held classes in the Golds Gym next door just so they wouldnt have to cancel class. There are multiple BJJ Trainers, so if someone is out for a tournament or personal reason, there is ALWAYS someone to teach the class.
This gym is NOT overpriced...actually, they have some of the cheapest rates! Just for a round number....lets say your membership is $50 a month, but so is the membership at the gym down the street...the difference is you can train at Gracie Barra as many times a week as you want (plus open mat time), where as the other gym might offer 1-3 classes per week.
We all know exactly who posted this complaint. It was someone who doesnt even live near Acworth. Her Boyfriend's son takes classes and she was mad that when something arose with the child, the parents were consulted and not her. She took kickboxing classes for a while, and was totally satisfied...satisfied enough to sign a contract, but when she was not considered a "parent" to the child and the mother was consulted over her, she immediately became disgruntled. I feel that this was completely reasonable! A mother DOES come first compared to a girlfriend of the father. I hate the fact that she has to feel this way. To me, this is the utmost presentation of respect!
I know that when I walk into this gym, its a family environment. The staff even knows the members Childrens names! They have started having family day with a pizza party every few weeks. and at tournaments, everyone shows up just to support the people that are competing.
I have nothing bad to say about this gym at all. If you dont believe me, try it for yourself! They offer a week free!