CITM LLC Yet another company that SDS ,Smart Data Solutions, ADA ,American Trade Association is under! Orange Park, Florida

CITM is a technology company that has been in business for over 7 years without a single BBB or RipOffReport issue.  We are not an insurance company.

When I called CITM, no one could even tell me what the letters "CITM" stood for - said they did not stand for anything, just the name of the company. Did they just pull the letters out of a hat? After them asking ME a lot of questions, I FINALLY got out of them that they are a technology firm used by ATA/SDS to collect their payments. When I explained to them that I did not want to sign their affidavit because it is a Catch 22, they denied that, of course, and said it was so the money wasn't taken out by a bank after they had refunded it. I asked them (as I had everyone along this long line of phone calls & pass the bucks) if they would put in writing that I would get my refund since I fell within the guidelines, and, of course, they would not either. Everyone thru this long chain wants you to trust & believe in them yet they will not put anything in writing for you & they want you to sign their affidavit that you will not pursue getting your money back by any other means, so they can wave that in your face if you take them to small claims court or try thru your bank's fraud dept. later on. They want YOU to put something in writing, but THEY won't give you anything in writing.
I strongly suspect CITM stands for "Checks In The Mail" but I have no proof - just a suspicion. If I am correct, that does not give me a warm, fuzzy feeling since that is the oldest line around about getting your payment! I find it extraordinary that no one there seemed to be capable of telling me what the letters stand for, yet I'm supposed to trust them!

My husband & I got a full refund yesterday! No thanks to SDS; ATA; or anyone associated with them. And WITHOUT signing that bogus CITM affidavit! Kudos to the terrific Fraud Team of Bank of America for working diligently to get our money back! It's been a lot of work, with daily follow-up calls on everything, but it became more that it was the principle of the thing that they ripped us off & we didn't want SDS/ATA to get away with it!