There is absolutely no unauthorized charges to any members accounts. It is clearly stated that after the term of the agreement the contract goes monthly until the consumer cancels the agreement. It seems to me this past member did not cancel there membership after the 12 month term. The member could have given notice not to go monthly at any time during the 12 month term. It is not a 14 month contract, as I honor any members request to cancel with a 60 day notice. All agreements go monthly after the term of the contract.
The terms of each members agreement is explained at the time the member purchases a membership. As far as not reimbursing this member, I would not because they did not follow the guidelines of the agreement and cancel the membership. It would not be reasonable or fair to the many members who have the same contract as this member. There are many members who follow the guidelines of the agreement without incident.
My rates are fair and my business practices are fair. Of course, there are times when members are not happy, but the majority of my members, roughly (2500), seem to believe my gym is a professional environment. There is absolutely nothing shady about my business. Complaints! Sure that is going to happen in "any" business, but I work hard to solve any member dispute professionally. This ex-member believes it easier to trash my business on-line than to speak to me face to face. I would love the opportunity to speak to this person to resolve what they feel is misleading.