• Report: #496028

Complaint Review: EZYKIT and Health Member

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  • Submitted: Wednesday, September 16, 2009
  • Last Posting: Thursday, September 17, 2009
  • Reported By: Peggy — West Valley Utah USA
EZYKIT and Health Member
545 8th Ave., Suite 401 New York New York 10018 United States of America

EZYKIT and Health Member ezykit, dazzle white free trial dazzle white unauthorized small charges website access New York, New York


1Author 0Consumer 0Employee/Owner

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I ordered a sample of
Dazzle White tooth whitener online.  As
soon as the sample arrived, I called the number in the literature. 


It became clear that I was now on an
installment plan and would be charged regular substantial amounts.  I demanded an immediate cancellation
confirmation number, got it, sent the product back and wrote a letter. 


A few weeks later I got two small charges to
my account from "ezykit" and called that number.  I was told the charge was
"nonrefundable" and was for access to a website.  I never authorized this charge, nor did I
ever hear of such a "service" connected to Dazzle White. 


This is a scam that charges small amounts,
hoping people will let it go.  I have no
such intentions.



 



This report was posted on Ripoff Report on 9/16/2009 6:42:43 PM and is a permanent record located here: http://www.ripoffreport.com/healthcare-centers/ezykit-and-health-me/ezykit-and-health-member-ezyki-c486f.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1

Hello,

AUTHOR: Gemma R. - Las Vegas (USA)

SUBMITTED: Thursday, September 17, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,


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