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  • Report: #497888

Complaint Review: BoAir Inc.

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  • Submitted: Monday, September 21, 2009
  • Last Posting: Monday, November 28, 2011
  • Reported By: Foot — Lone Jack Missouri USA
BoAir Inc.
210 S. Military Trail Deerfield beach Florida 33442 United States of America

BoAir Inc. Their furnace Air filters do not work. After 2 months in the furnace, they are as clean as the day they were put in. Deerfield beach Florida

*UPDATE EX-employee responds: BoAir filter top notch


3Author 0Consumer 1Employee/Owner

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I purchased BoAir lifetime furnace air filters through their dealer RiteAir, Inc.  Their website, www.BoAir.net, says that the filters are 25 times more effective in removing dust, spores, dander, etc. than regular filters.

After using them for 2 months, I went to wash them as the directions indicate, and they were as clean as the day I bought them.  In other words, they did not remove any dust.

I tired to reach the dealer, RiteAir Inc. and was told that no one was available to talk to me.  I tried again the next day and a Pricilla said someone would return my call within 24 hours.  That was 10 days ago and I've still not heard anything.

I tried to call BoAir Inc at the number listed on the website.  All I received was a recording in which they said to leave a message and they would return my call.  That was 9 days ago and I've still not heard anything.

I tired to reach them at the email shown on their web site, and my email was returned stating, "No Such User Here".

Since the filters do not work and I'm not able to reach either the manufacturer or the dealer, I've concluded that it is just a scam.

 

This report was posted on Ripoff Report on 9/21/2009 1:37:51 AM and is a permanent record located here: http://www.ripoffreport.com/heating-cooling-ventilation/boair-inc/boair-inc-their-furnace-air-24a3a.htm.

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REBUTTALS & REPLIES:
3Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Update By Author

Contact from the dealer

AUTHOR: Foot - Lone Jack (USA)

Finally, the dealer has called me back and said that if I mail the filters back, he will give a complete refund to my credit card.  All I will be out is the mailing cost.

I have returned the filters.  I'm waiting to see if I get my refund.


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#2 Update By Author

Credit

AUTHOR: Foot - Lone Jack (USA)

I finally got through to the dealer and the gave me full credit to my credit card.
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#3 Ex-Employee

BoAir filter top notch

AUTHOR: Ron - syracuse (United States of America)

I am an ex-employe of boair. i was directly involved in the design and manufactering  of the electrostatic filter that is produced to this day. Our design critera was a filter that would capture the many types of small particles that merely passed through a typical disposable filter. we incorporated the newest electrostatic materials available. Additionally we combined these materials in a unique arrangement that upgraded the performance of these materials in a way that the individual parts of the filter could not possibly compete. The filter has a section that is designed to hold the particulates that are captured, in an area that is not readily visible. All of this was sent througout the design phases to an independant laboratory that specializes in air filter testing. The arrangement and the thickness's of materials were adjusted in a manner that optimized the verified performance of the filter in consideration of all the parameters affected by the air filter's performance. 
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