Bruces Air Conditioning
3617 S. CUTLER DRIVE
Tempe Arizona 85282
U.S.A.
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Bruces Air Conditioning Charged over $1,000 to fix a leaky air conditioner that is still leaking Tempe Arizona
*UPDATE EX-employee responds: Honest Company
3Author
3Consumer
1Employee/Owner
I am an employee at an apartment complex that bruces ac came out to fix a leak in a residents a/c unit. Every employee that I have seen from bruces have always been somewhat rude and lazy. Well this has been a 5 trip deal for bruces to try to fix (they charge us $50 each time they have to come out to the property) and all they have done in these 5 service calls is ripped up the ceiling and ripped us off and upset the resident.
They have tried to fix a condenser line leak with silicone while it is dripping away. 1 of the employees even said he replaced the leaky line but it is still leaking.
Because of Bruces the resident wants to move out and break her lease and she is entitled to do so since the conditions of the lease were not held up by the management.
These lazy rude jerks even try to get maintenance people at the complex to do the jobs for them. Now we lose a good resident , lose the money that the resident paid every month , lost so much money to bruces , and on top of that have to pay a different a/c company to fix the problem that started this mess. Dont use Bruces Air Conditioning Service they are very rude , lazy people who dont even bother to fix things correctly, nor do they have the desire to fix the problem .
Jason
Phoenix, Arizona
U.S.A.
Click Here to read other Ripoff Reports on Bruces Air Conditioning
REBUTTALS & REPLIES:
3Author
3Consumer
1Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Tom - Queen Creek (U.S.A.)
SUBMITTED: Saturday, September 03, 2005
POSTED: Saturday, September 03, 2005
You could have used another HVAC company. You knew that this particular company was there FIVE times, that their employees were rude FIVE times, and couldn't fix the problem FIVE times. After the FIRST time I would have looked for satisfaction elsewhere (as would a prudent, responsible apartment manager). Sounds like you tried to fix the problem on the cheap, and it didn't work out. It rarely does. Thanks for the heads-up on Bruce's though, I won't be using them for any of my work.
#2 Update By Author
AUTHOR: Jason - Phoenix (U.S.A.)
SUBMITTED: Saturday, September 03, 2005
POSTED: Saturday, September 03, 2005
The only reason that I used them 5 times was because they should be responsible for fixing something I had already paid for. I am not that narrow minded. Bruces needs to fix what they have been paid to fix. You know some people are not as dumb as you think they are. If you are paid to fix something you need to fix it reguardless of how many times it takes you. As for the charges for service calls I am working to get those refunded. I do not try to fix anything on the cheap, but when you have a vendor list with only 2 or 3 vendors for a/c and the other 1 or 2 cannot get out to the property for a couple of days what other choice do you have?
#3 Consumer Comment
AUTHOR: Tom - Queen Creek (U.S.A.)
SUBMITTED: Sunday, September 04, 2005
POSTED: Sunday, September 04, 2005
Losing a paying client, in this case a renter, is obviously not in your best interest. Let's say for a moment that said renter was paying $500 per month in rent. That's $6000 per year. I estimate the AC repair at maybe (if you get your refund) $750. Because of your petty foolishness you traded a $750 loss for $6000 in revenue. That's just plain shortsighted. I tell you what, those other tenants are looking at this and thinking that if this ever happens to them they will move out immediately and not even give you a chance to fix the problem (seeing as how you totally botched this). Your personal vendetta with an admittedly incompetent AC company has costed you $6000.
#4 Update By Author
AUTHOR: Jason - Phoenix (U.S.A.)
SUBMITTED: Monday, September 05, 2005
POSTED: Monday, September 05, 2005
Hey Tom, what does it matter to you ? I am not too concerned with a response from a person that happened upon a website one day and likes to make suggestions or comments that nobody even cares about. Try to go do something more productive with your time like rounding up sheep and other farm animals for your family renuion this year. If you have no connection with the company I filed a complaint about I do not even know why you even wasted my time . Now Shoo
#5 Owner of Company
AUTHOR: Bruce - Tempe (U.S.A.)
SUBMITTED: Sunday, March 18, 2007
POSTED: Sunday, March 18, 2007
The leak was never brought up to us at any time, I don't know where it was or who it was. We handle all problems. I am a member of th Better Business and have a perfect record. We have been Voted in the top 10 by AZ Business Magazine for the last three years. Instead of slander please come to us with the problem. 480 968-5652 The employee may be upset because we took his work away from him.
#6 Consumer Comment
AUTHOR: Chip - Phx (U.S.A.)
SUBMITTED: Saturday, August 23, 2008
POSTED: Saturday, August 23, 2008
Have used Bruces Air for almost 4 years for properties I manage around the Valley. They have made 200+ service calls in that times and have never let me down.
#7 Ex-Employee
AUTHOR: don - mesa (United States of America)
SUBMITTED: Friday, February 10, 2012
POSTED: Friday, February 10, 2012
I just seen what this guy was saying about Bruce's AC. I am a ex employee and I have to tell you all that any company can get a bad apple,I know for a fact that Bruce and his employee's are one of most honest people i know. I would and do tell everyone I know to use them. Thanks for reading The only reason I dont work there now is i went to go do commercial work.
