Davis Diesel Development Took advantage on credit card, shipped with missing parts, was rude and won't come good. Milford Connecticut

About a year ago, I had ordered some parts for conversion of a model engine from gas to diesel, for two different engines.

I only wanted two parts for an approximate amount of $80.

The person (Him) took my order, mumbled some indistinguishable words and took my credit info.

I thanked him for the order, and waited for it to arrive.

When I finally got the order (In a reasonable enough time frame) I found that he had added some items I had never discussed with him and that the one conversion head for one of the engines was missing a part.

At this point, the bill came to somewhere around a $150 and change, including customs fees. The amounts are not that important here, but if needed, I have the invoice with exact figures.

The fun part comes here...,

The fact that he had added more to the order then I had wanted was trivial at the time as I am very forgiving and have an attitude that I won't deal twice with a ripoff! (We'll find a use for the stuff, its easier!)

Now, mind you that this was an unauthorized addition to my card! In some localities this is considered "Fraud", "Theft" or worse.

I emailed the company (Without mentioning the "extras" that were added.) and related the fact that the head which I had bought was missing an o-ring, and would he please send it along, and I would be a happy camper.

From there I was assaulted with talk and retorts that are more appropriate for toddlers, small children and the generally incompetent! I was insulted repeatedly in further emails.

Then he had the gall to say that I was pretty defensive for a guy who wanted warranty work done, which I certainly wouldn't have trusted him with at this point!

I was apalled at the street type manner I was adressed with, and told him so. Then there were arguments about his shipping methods, and that he doesn't ship with missing parts. (Imagine that.)

I mentioned that indeed the part was not sent with that head (It won't work with out it) and that I didn't like the way he talked at me.

He indicated that for a guy who couldn't be found on an invoice, I was being pretty pushy.(He never even asked me to produce an invoice #!) I do have the invoice though, and when I came across this reporting system, I figured I'd give it a go just so that some other wouldbe victim can stop himself short!

There were about five exchanges by email, after which he just quit communicating and left me to dry up and die.(Didn't happen!)

I tried to contact him after, saying that I would be willing to start on a new footing, but the emails were not answered.

I was never abusive or used any unacceptable language, but was treated with arrogant disregard and insinuative language.

I gave up and called it a loss. The conversion head still sits there in its pakage, wanting for a part which I can't find a replacement for. He certainly wasn't supportive in offering a solution other then hinting at "warranty work" (I eventually found another way to make the original head into a diesel head.)

He would not answer any inquiry as to where I could get that particular part(Most likely a $1.99 part with an MS# or AN# number from an aircraft supply place.) and that ended my foray into the world of dieseling in the model aircraft department. I had a few friends who were interested to go the same route also, but changed their minds for some reason.

So after reading about a few more dissatisfied people who had problems with this particular company, I let it go. I figure that this problem will work it's way through the system eventually, time takes care of things.

If you are considering to deal with this company, I would be very careful with my credit card #. Expect to get the deal of a lifetime, once!

My evaluation of this company's shipper or owner?(No employee would be that rude I thought.)

A sadly selfcentered proud and egotistical man, who has a talent, but refuses to get with the program and learn something about etiquette, proper business manners and customer satisfaction. We don't make mistakes here!

John
Bonfield, Ontario
Canada