• Report: #786428

Complaint Review: Diecast Models Wholesale

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  • Submitted: Saturday, October 08, 2011
  • Last Posting: Sunday, November 06, 2011
  • Reported By: Robert — Little Elm Texas United States of America
Diecast Models Wholesale
1907 E 7th Street Internet 90021 United States of America

Diecast Models Wholesale Refused to refund for a damaged item returned back Internet, Internet

*REBUTTAL Owner of company: Customer Called With Profane Language


1Author 0Consumer 0Employee/Owner

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Ordered a diecast cast from this seller. Package arrived in good condition. However, upon unpacking, I observed that a damaged item was shipped. After getting approval, I returned this item by UPS and with a tracking number. After 4 weeks, they still refuse to refund. In the past, they have shipped damaged items before, so this is a trend with them.

This report was posted on Ripoff Report on 10/8/2011 12:59:08 PM and is a permanent record located here: http://www.ripoffreport.com/hobby-shops/diecast-models-whole/diecast-models-wholesale-refu-03ec6.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Owner of Company

Customer Called With Profane Language

AUTHOR: DiecastModelsWholesale.com - los angeles (United States of America)

SUBMITTED: Sunday, November 06, 2011

We did refund full amount right away when model came back in our posession. This buyer called and yelled at our customer service representative. Profane language was used. We never ship damaged merchandise to our valued customers. We have 2 layer quality control inspection before items are packed to minimize any issue with customers.We have been in business online for more than 10 years with thousands of satisfied,returning customers all over the world. Our good reputation online says it all.
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