In September 2009, I was on sleep medication that caused me so sleep walk, eat, and apparently sign up for stuff on the Internet. I accidentally signed up with this company for a merchant account. I called as soon as I woke up and realized what I had done. They refused to void the contract and insisted that I pay $250 for cancelling the account.
I did not have the money and was not in the mental condition to deal with the account at that time. On Oct 20, 2010, I called to see if I could cancel the account. A representative named Bruce was very condescending to me and told me that they would not work with me on anything. He told me that I would be billed for the amount and have 10 days to pay. I said 'ok, whatever.'
Two days later, my account is overdrawn due to iMAX taking $250. My children would not have groceries for the rest of the week, so I called to complain. Again, I spoke with Bruce. I asked him if he understood what the companies actions have done to my family. He said he didn't care, and he would sleep very well. He called me a liar and said if there wasn't money in my account, then the payment wouldn't have gone through. I told Bruce that not only did I have overdraft protection on my account, but now I have an NSF fee placed on my account as well. I asked him if that was how the company practiced business and customer service, and if they just rolled the dice, charged me, and waited to see if my bank would pay anyway. Not only did they ignore my plea that I was broke at the time, but they went through with the transaction, which caused my family to be worse off than before. Bruce, again, let me know he didn't care, and a 'normal person would have hung up sooner' than I would 'and let the problem go.'
He gave me his supervisors name, Marea (guessing on the spelling) Mendez and her extension, but she is always 'on the phone' and does not return messages.
