Raven Media
www.ravenmediainc.com
Internet
U.S.A.
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Raven Media Deceptive, Poor Customer Service, Unreachable Las Vegas Nevada
1Author
0Consumer
1Employee/Owner
Customer came into the bank complaining of a duplicate charge on his debit card. Customer claimed he spent 1.5 hour on his cell phone trying to reach them - so we called with the office phone.
Spent 0.5 hours on the phone before we were disconnected. We started the queue as number 92 and went down to 82 before being disconnected.
Today -
I called and started the queue at number 25. 2 hours and 50 minutes later I hungup because I had only reached number 6.
Call Log:
Started as Caller 25, estimated hold time 3 minutes
Caller 15, 13 minutes est. hold time - have been on for 15 minutes
Caller 15, 15 min est. hold time - have been on 17 min.
Caller 15, 17 min est. hold time - have been on 19 min.
Caller 15, 17 min est. hold time - have been on 19 min.
Caller 14, 30 min est. hold time - have been on 31 min.
Caller 14, 37 min est. hold time - have been on 38 min.
Caller 13, 39 min est. hold time - have been on 40 min.
Caller 13, 49 min est. hold time - have been on 50 min.
Caller 13, 52 min est. hold time - have been on 53 min.
Caller 13, 59 min est. hold time - have been on 60 min.
Caller 10, 82 min est. hold time - have been on 83 min.
Caller 10, 89 min est. hold time - have been on 91 min.
Caller 9, 103 min est. hold time - have been on 105 min.
Caller 8, 103 min est. hold time - have been on 106 min.
Caller 8, 114 min est. hold time - have been on 115 min.
Caller 7, 117 min est. hold time - have been on 118 min.
Caller 7, 130 min est. hold time - have been on 131 min.
Caller 7, 137 min est. hold time - have been on 138 min.
Caller 7, 147 min est. hold time - have been on 148 min.
Caller 6, 166 min est. hold time - have been on 167 min.
Caller 6, 171 min est. hold time - have been on 172 min.
So I spent the last hour going from caller 9 to caller 6.
Company claims you have to call their 24/7 customer service to discontinue service but the wait time is insane and unreasonable.
I have submitted them to the Nevada Better Business Bureau and to RipOffReports to protect other consumers.
Brad
La Junta, CO
Brad
La Junta, Colorado
U.S.A.
Click Here to read other Ripoff Reports on Raven Media
REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Ryan - St. George (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
POSTED: Thursday, January 10, 2008
First and foremost I would like to offer my sincerest apologies to Bradrose for the difficulty he has had in reaching our customer service department. Due to the holiday we had been experiencing a much higher call volume, causing technical issues with our phone system. Those issues have now been resolved and you should have absolutely no trouble getting through at this time. The number for customer service is 866-396-5695. The hours of operation are 9 am - 9 pm Eastern Time, not 24/7 as reported in the original post.
I have verified that Bradrose was contacted and his banking customer's account was resolved to his satisfaction.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org.
Sincerely,
Ryan R.
