Raven Media
Internet
U.S.A.
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Raven Media Home Business Scam Internet
1Author
0Consumer
1Employee/Owner
I send for Raven media's "Growing Rich With Google" and was told I only had to pay the $1.89 shipping fee. I was told that IF I wished to use this product I would be billed 29.95, IF I didn't cancel after the trial period. Two days after I received the CD I promptly canceled my membership, because what I read did not interested me. This was 2 months ago. Since then my credit card has been charged TWICE and not for the $29.95 I was told, but for $39.95! I have tried contacting Raven Media about this at 1-866-396-5695. The first time I called I was on hold for 45 minutes, I got tired of waiting and hung-up. I've tried repeatedly since then and have been told this is no longer a working number.
I have contacted my bank and asked that they look in to this and see if they can stop payment and block these guys from getting anymore from me. I am in hopes that this can be resolved without having to get a lawyer. I work hard enough to get what I have and don't think it's right that someone is sitting in front of there computer and ripping-off honest people. to me, this gives the HONEST Internet businesses a black eye.
Mark
Guntersville, Alabama
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Ryan - St. George (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
POSTED: Thursday, January 10, 2008
First and foremost I would like to offer my sincerest apologies to Mark for the difficulty he has had in reaching our customer service department. Due to the holiday we had been experiencing a much higher call volume, causing technical issues with our phone system. Those issues have now been resolved and you should have absolutely no trouble getting through at this time. The number for customer service is 866-396-5695. The hours of operation are 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Mark. Hopefully, we will hear from him soon so that we can be sure he is satisfied.
Sincerely,
Ryan R.
