Aurora Marble & Tile Nellie If they rip you off for tile samples, imagine what they might do if you actually bought tile from them! Reno, Nevada

This company did not completely reimburse me for samples of tile that I took home and tried to return. In their defense I did try to return some of them late, and I agreed that I should not be reimbursed for those as per their policy (you only have 5 days folks and then they take your money!).

They did reimburse me for samples that I took out initially and I did return on time. But during that return episode they gave me three more samples, but they did not tell me how much they were worth. When I tried to return them (late), only then did they notifiy me how much they were worth and that they could not take them back and so that I owed them that money. When they showed me the calculation for what they said they gave me for those 3 samples, I realized that the samples were smaller than what they stated (they lied about what sizes of tile samples that they gave me). When I pointed this out theyrefused to reimburse me the full amount.

Although the owner did try to get things straightened out, when I told her that the calculations were not correct and I referred her to her employees who knew the facts and that I was correct ,they would not say anything and did not back me up.

By the way, I have heard that many tile setters here will not work with this company, so if I were you I would check them out really thoroughly before you work with them.

I personally would not dream of buying tile from this company, at the very least on their terrible record keeping that I have experienced, but of course if they ripped me off for tile samples.....think about it.....