Canadian Tire
485 McNeely Ave.
Carleton Place Ontario K7C 4S6
Canada
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Canadian Tire outraged by return policy, purchase at full price, return damaged item, reorder item, and recieve a cash voucher for only 50% of purchase price. Things that make ya go hmmmm, Ripoff! Carleton Place Ontario
1Author
2Consumer
0Employee/Owner
I purchased a light fixture which had a glass globe from Canadian Tire in Carleton Place 4 days after I put it up the glass began to crack. I proceeded to return the glass globe to have it replaced but instead had to have a new one ordered and because I didnt have my reciept the store gave me a store credit towards the purchase of the new light for only 50% of what I paid for it initially.
I fail to see the logic behind the loss of 50% of my money. If they believe I stole it or didnt buy it there why would I order a replacement and why would they give a crook some store credit???
I even spoke with the Manager of lighting telling him what a rip off it was but he didnt even acknowlege my complaint.
I appreciate this website allowing me to vent.
Joeann
Almonte, Ontario
Canada
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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Jennifer - Great Mills (U.S.A.)
SUBMITTED: Tuesday, November 14, 2006
POSTED: Wednesday, November 15, 2006
Most stores have a policy where if a product is returned without a receipt, they will give you store credit FOR THE AMOUNT THE ITEM IS CURRENTLY SELLING FOR. They have no way to know that you didnt buy it on sale and then tried to return it for full price. You should be happy with the money that they gave you because most places won't take something back just because the glass (which is in itself very fragile and breaks easily) broke.
#2 Consumer Comment
AUTHOR: Bev - Edmonton (Canada)
SUBMITTED: Tuesday, April 14, 2009
POSTED: Tuesday, April 14, 2009
You should I guess be happy that you received a partial credit! At the Canadian Tire store here in Edmonton on Fort Road I was told that without a receipt you cannot get any credit or exchange even though the coffee maker I had purchased was unopened and I had only purchased it 2 days earlier! Because I lost my receipt I was treated like a criminal but the manager Derek . Their policy had changed and no longer matched the posted policy!! No receipt no returns or exchanges! But of course they don't tell you before you buy something.
